Lou Levine, NGP VAN · [email protected]

March 25, 2021 at 7:15 PM

Raise More Money with Mobile Messaging Keywords - Feature Webinar

Learn how to get more money out of your SMS program with keywords.   Raise More Money with Mobile Messaging Keywords NGP Feature Webinar Hi Brandt,   Meet your donors where they are and make it as fast and easy as possib…

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  Mike Liddell · [email protected]

March 18, 2021 at 4:15 PM

It's time to get serious about Mobile Messaging

Mobile Messaging drives engagement and helps you raise more money   It's time to get serious about Mobile Messaging Greetings friends,   You know, one of the justifications I almost always see whenever anyone talks about …

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  NGP VAN · [email protected]

February 26, 2021 at 5:01 PM

Resolved: Two Factor Authentication Texts

      Our upstream provider for two factor authentication (2FA) text massages has resolved the issues that impacted our 2FA text messages from sending.    While this is resolved, we are continuing to monitor on our end.    As always, please do no…

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  Mark Puleo · [email protected]

February 26, 2021 at 2:46 PM

Ongoing: Two Factor Authentication Texts

Ongoing: Two Factor Authentication Texts Not Sending Our upstream provider for two factor authentication (2FA) text messages is currently experiencing issues. As a result text messages for 2FA may be delayed for delivery. We are working with this provider to determine when t…

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  NGP VAN · [email protected]

February 25, 2021 at 9:30 PM

Important updates to your NGP VAN login

On Thursday, March 4th, you may notice a few changes to your NGP VAN login experience   On Thursday, March 4th, we are making some changes to your ActionID login for NGP (app.ngpvan.com) behind the scenes in order to stay up-to-date with the lates…

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  NGP VAN · [email protected]

February 25, 2021 at 7:05 PM

We’re improving Call Time

Call Time List will replace Call Time Sessions   We’re excited to announce two exciting improvements to Call Time in NGP on Wednesday, March 3rd.   First, the existing Call Time Sessions will be replaced with a more dynamic, intuitive Call Time Li…

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  NGP VAN · [email protected]

February 19, 2021 at 10:40 PM

We’re making it easier to get the updates and information you need

See the Resource Center for help, training, and important announcements   The Resource Center gives you easy access to important announcements regarding site maintenance and support, information on new and updated features, as well as help documen…

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  NGP VAN · [email protected]

February 11, 2021 at 9:47 PM

NGP VAN Monthly Server Maintenance

The next round of server patching work will occur February 20-22   As you may know, NGP VAN regularly performs general server maintenance by applying the latest Microsoft patches to ensure optimal system performance.   We will put your site into m…

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  Mark Puleo · [email protected]

February 10, 2021 at 3:50 PM

Creating great emails just got easier

Our new Drag & Drop Editor makes it faster and easier to create image-rich, personalized emails that stand out   Did you know that more than 49% of all emails are being read on mobile devices? Or that providing links to video messages can impr…

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  Mike Liddell · [email protected]

February 8, 2021 at 7:50 PM

Drag & Drop editing comes to Targeted Email

Create emails that look better than ever with an easy Drag & Drop Editor that makes it simple to create beautiful, mobile-friendly messages.   Want to see better engagement from your email campaigns this year? Greetin…

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  Lou Levine · [email protected]

January 13, 2021 at 7:45 PM

More flexibility with contact names

We’re turning off our auto-capitalization feature More flexibility with contact names Over the years, we’ve received feedback from clients asking us to remove the default capitalization of names in an effort to respect the diversity of ways that names can be written across nu…

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  Mark Puleo · [email protected]

January 11, 2021 at 4:35 AM

Resolved: Intermittent Issues Accessing System

Resolved: Intermittent Issues Accessing System Earlier this morning, an upstream provider experienced unintended issues during a maintenance window, as a result end users may have experienced intermittent issues logging in, as well as intermittent issues with our Targeted E…

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  NGP VAN · [email protected]

January 5, 2021 at 9:21 PM

Delays in Gmail Delivery in the past 48 hours

Starting on January 3rd, 2021 through this morning, you might have noticed a delay in the delivery or a high bounce rate on targeted emails sent. This should have only affected a subset of your Gmail recipients. As of noon eastern today, we have resolved this issue and we now believe all emails …

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  NGP VAN · [email protected]

January 5, 2021 at 7:45 PM

NGP VAN Monthly Server Maintenance

The next round of server patching work will occur January 16-18. As you may know, NGP VAN regularly performs general server maintenance by applying the latest Microsoft patches to ensure optimal system performance. We will put your site into maintenance mode for approximately 1…

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  NGP VAN · [email protected]

December 17, 2020 at 9:55 PM

Extended Support Hours

Expanded support coverage during your most critical fundraising time of the year. NGP VAN Support is expanding coverage and on-call monitoring during end-of year: Saturday, December 19th: On call Sunday, December 20th: On call Monday, December 21st: Open until 9:00 PM Eastern …

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  NGP VAN · [email protected]

December 16, 2020 at 8:20 PM

Gmail Problems Update

Yesterday, Google reported that Gmail.com had been returning hard bounce messages for a significant percentage of their total email universe. As a result, you may have seen low open rates and high bounce rates. We are suppressing bounce processing for all gmail.com addresses. …

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  NGP VAN · [email protected]

December 9, 2020 at 9:15 PM

NGP VAN Monthly Server Maintenance

The next round of server patching work will occur December 12-14. As you may know, NGP VAN regularly performs general server maintenance by applying the latest Microsoft patches to ensure optimal system performance. We will put your site into maintenance mode for approximately …

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  Amanda Coulombe · [email protected]

November 30, 2020 at 7:21 PM

NGP VAN Invests In Innovation With Acquisition of Mobilize

I have some exciting news to share - EveryAction, the parent company of NGP VAN, has acquired Mobilize! Dear Brandt, I have some exciting news to share - EveryAction, the parent company of NGP VAN, has acquired Mobilize! Mobilize has grown in the last several years to become o…

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  Stu Trevelyan, NGP VAN · [email protected]

November 30, 2020 at 6:01 PM

A new President: Amanda Coulombe

It is my great pleasure to share the news that Amanda Coulombe has been promoted to President of NGP VAN. Friends, It is my great pleasure to share the news that Amanda Coulombe has been promoted to President of NGP VAN. As many of you know, Amanda is a baller. Under her leade…

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  Lou Levine · [email protected]

November 24, 2020 at 8:15 PM

Set yourself up for a successful filing and cycle transition

Change your settings now to save time and effort later Set yourself up for a successful filing and cycle transition As you wind up your record-keeping for this cycle, there are a few simple steps you can take to ensure a smooth transition from this cycle to the next. We’ve pu…

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  NGP VAN · [email protected]

November 18, 2020 at 9:13 PM

NGP VAN Support Update: Monthly site maintenance

As you may know, NGP VAN regularly performs general server maintenance by applying the latest Microsoft patches to ensure optimal system performance. We will put your site into maintenance mode for approximately 10 to 15 minutes and will display a scheduled maintenance notific…

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  NGP VAN · [email protected]

October 16, 2020 at 11:05 PM

Download your backup codes

Be prepared with your ActionID 2FA backup codes As get out the vote and fundraising and compliance deadlines approach, it’s more important than ever to avoid Two-Factor Authentication issues by downloading your backup codes now. Whether you're using an authenticator app or SMS,…

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  Mark Puleo · [email protected]

October 6, 2020 at 10:42 PM

Resolved: Delayed User Emails

Resolved: Delayed User Emails Today's earlier issue impacting emails sent to users in the system, which impacted new user emails, Output Request emails, and Support Request emails is resolved. Any emails that were delayed should arrive shortly.    For users that requested mu…

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  Mark Puleo · [email protected]

October 6, 2020 at 9:19 PM

Delayed User Emails

Delayed User Emails We are investigating delays in emails being sent to users that include new user accounts emails, Output Request emails, and Support Request emails. There is no impact on our Targeted Email tool nor confirmation emails in Online Actions.    We are actively…

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  Lou Levine · [email protected]

October 5, 2020 at 3:03 PM

NGP VAN Best Practices: Get ready for the upcoming election

Key fundraising tools to help you raise more in this unprecedented cycle. Pre-Election Fundraising Best Practices In this unprecedented election cycle, our NGP VAN team is ready to help you take advantage of our fundraising tools to navigate the last 29 days of this election …

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  Mark Puleo · [email protected]

September 29, 2020 at 11:53 PM

2FA Text Message Delays Mitigated

ActionID Two-Factor Authentication Text Delay Mitigated The delays that users experienced in receiving their two-factor authentication text messages should be mitigated, and users should now be receiving these notifications. We will continue to monitor should any further iss…

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  Mark Puleo · [email protected]

September 29, 2020 at 11:09 PM

2FA Text Message Delays for Some Users

ActionID Two-Factor Authentication Text Delay Our vendor that sends our ActionID two-factor authentication text messages has experienced an incident that has resulted in sustained delays for some users to receive two-factor authentication text messages. This should only be i…

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  NGP VAN · [email protected]

September 9, 2020 at 3:00 PM

NGP VAN Support Update: Monthly server maintenance

We will perform server maintenance from 6:00-6:15 AM on 9/12, 9/13, and 9/14 As you may know, NGP VAN regularly performs general server maintenance by applying the latest Microsoft patches to ensure optimal system performance. We will put your site into maintenance mode for app…

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  Mark Puleo · [email protected]

August 30, 2020 at 3:11 PM

Internet Service Provider Issue

Internet Service Provider Issue As you may be aware, there is an outage at CenturyLink, a major internet service provider. While our services are operational, the outage is causing global internet routing problems, and as a result end users may experience intermittent issue…

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  NGP VAN · [email protected]

August 7, 2020 at 8:25 PM

NGP VAN Support Reminder: Scheduled maintenance 8/8

The first scheduled maintenance event in August will occur tomorrow from 6 am to 8 am Eastern. This is a friendly reminder that the next scheduled maintenance event will occur tomorrow morning from 6 am to 8 am Eastern. Please see the original email below.   -   -   -   -   -  …

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