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ActionID Two-Factor Authentication Text Delay

Our vendor that sends our ActionID two-factor authentication text messages has experienced an incident that has resulted in sustained delays for some users to receive two-factor authentication text messages. This should only be impacting users who have two-factor enabled on their ActionID, do not have back up codes nor an authenticator app set up, and are required to re-enter their two-factor authentication today.

We are actively working on this issue and will keep you updated on resolution. Please be aware that t he resolution will likely result in a change in the outbound number on the text messages that users receive.

Please reach out through normal support channels should you have any questions.

MARK PULEO
Vice President of Client Services, NGP VANParticipate in short research studies. Work directly with our product team and see new features first. Join the Product Feedback Group [[link removed]]
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