NGP VAN · [email protected]

May 13, 2022 at 2:02 PM

Monthly Server Maintenance

As you may know, NGP VAN regularly performs general server maintenance by applying the latest Microsoft patches to ensure optimal system performance. The next round of patching work will commence on Saturday, May 21st, Sunday, May 22nd, and Monday, May 23rd from 6:00 am to 7:00 am Eastern. We have…

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  NGP VAN · [email protected]

April 26, 2022 at 2:00 PM

Offices closed on April 29th

We want to inform you that our offices will be closed on Friday, April 29th for a company Self-Care day in service to our commitment to employee wellness. Though our offices are closed, we will be actively monitoring support channels and available for time-sensitive and urgent items. As always, ple…

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  NGP VAN · [email protected]

April 18, 2022 at 5:01 PM

What's new in NGP

What's new in April Drive up your engagement with personalized messaging  Merge Fields and Smart Links in Mobile Messaging help you add a personal touch to your Broadcast messages, Automation messages, and Keyword word responses.  Tailor your mobile campaigns by addressing a supporter by name, iden…

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  NGP VAN · [email protected]

April 13, 2022 at 4:00 PM

Monthly Server Maintenance

As you may know, NGP VAN regularly performs general server maintenance by applying the latest Microsoft patches to ensure optimal system performance. The next round of patching work will commence on Saturday, April 16th, Sunday, April 17th, and Monday, April 18th from 6:00 am to 7:00 am Eastern. We…

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  NGP VAN · [email protected]

March 28, 2022 at 6:00 PM

Upcoming holiday closure

We wanted to inform you that our offices will be closed on Friday, April 1st in observance of Cesar Chavez Day. Though our offices are closed, we will be actively monitoring support channels and available for time-sensitive and urgent items.  As always, please do not hesitate to reach out to us wit…

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  Chelsea Peterson, GM of NGP VAN · [email protected]

March 23, 2022 at 5:01 PM

Exciting News: NGP VAN is Part of the Bonterra Family

Introducing Bonterra: We power those who power social impactHello Brandt!  I’m excited to share updates about what’s to come for NGP VAN™ and our parent company created when EveryAction™ joined forces with CyberGrants® and Social Solutions® last summer. Together, with Network for Good®, who was brou…

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  NGP VAN · [email protected]

March 18, 2022 at 4:01 PM

What's new in NGP

What's new in March Get a more accurate picture of your email open rates  We've adjusted some of our email metrics to account for inflated open rates caused by Apple's Mail Privacy Protection.  We're now considering opens from Apple’s Mail app to be machine opens, and are tracking these separately …

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  NGP VAN · [email protected]

March 15, 2022 at 4:00 PM

Monthly Server Maintenance

As you may know, NGP VAN regularly performs general server maintenance by applying the latest Microsoft patches to ensure optimal system performance. The next round of patching work will commence on Saturday, March 19th, Sunday, March 20th, and Monday, March 21st from 6:00 am to 7:00 am Eastern. We…

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  NGP VAN · [email protected]

March 11, 2022 at 4:01 PM

PLEASE READ: Upcoming maintenance

We would like to remind you that starting at 6:00 am Eastern on Monday, March 14th, NGP VAN will perform necessary maintenance work in advance of an upcoming release. Due to the nature of this work, we will need to put all sites into maintenance mode for up to three hours. We anticipate completing…

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  NGP VAN · [email protected]

March 4, 2022 at 5:02 PM

Reminder: Scheduled Maintenance on March 14th

We would like to remind you that starting at 6:00 am Eastern on Monday, March 14th, NGP VAN will perform necessary maintenance work in advance of an upcoming release. Due to the nature of this work, we will need to put all sites into maintenance mode for up to three hours. We anticipate completing…

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  NGP VAN · [email protected]

February 24, 2022 at 8:29 PM

NGP VAN Scheduled Maintenance on March 14th

NGP VAN will perform necessary maintenance work in advance of an upcoming release on Monday, March 14, 2022 starting at 6:00 am Eastern. Due to the nature of this work, we will need to put all sites into maintenance for up to three hours. We anticipate completing this work in a shorter timeframe, …

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  NGP VAN · [email protected]

February 24, 2022 at 3:01 PM

Reminder: New metrics for email open rates

We want to remind you that as of today, February 24th, we have adjusted our email metrics to give you a more accurate picture of your open rate.  You will see the following metrics in Targeted Email:Open Count/Rate: This is the existing count/rate. It only counts “actual” opens triggered by user a…

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  NGP VAN · [email protected]

February 17, 2022 at 8:00 PM

What's new in NGP

What's new in February Increase engagement with MMS responses  Mobile Messaging doesn’t have to be one-way. Customized keywords give your supporters an easy way to respond to you with their specific interests or concerns. And now, you can create more powerful automated responses to your keywords u…

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  NGP VAN · [email protected]

February 16, 2022 at 6:00 PM

Monthly Server Maintenance

As you may know, NGP VAN regularly performs general server maintenance by applying the latest Microsoft patches to ensure optimal system performance. We will put your site into maintenance mode for approximately 10 to 15 minutes and will display a scheduled maintenance notification during this per…

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  NGP VAN · [email protected]

February 15, 2022 at 9:00 PM

Redistricting updates and improved district matching in NGP

  We are reaching out with some important updates about district data used for your donor targeting and organizing efforts. Redistricting  Now that the U.S. Census Bureau has released population counts fro…

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  NGP VAN · [email protected]

February 14, 2022 at 9:00 PM

Notice: Payment Processing Scheduled Maintenance on 2/15

  This is a final reminder that tomorrow, February 15, 2022, NGP VAN will perform a necessary maintenance upgrade to our systems handling payment processing. This work will commence at 7:00 am Eastern and though the active work period will likely…

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  NGP VAN · [email protected]

February 14, 2022 at 6:45 PM

New metrics for a more accurate email open rate

  We know how important accurate open rates are to the success of your email program, so we are releasing new email metrics that adjust for inflated open rates caused by Apple's Mail Privacy Protection Program.    Read more about how the Mail Pri…

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  NGP VAN · [email protected]

February 9, 2022 at 9:00 PM

Reminder: Payment Processing Scheduled Maintenance on 2/15

  We would like to remind you that on Tuesday, February 15, 2022, NGP VAN will perform a necessary maintenance upgrade to our systems handling payment processing. This work will commence at 7:00 am Eastern and though the active work period will l…

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  NGP VAN · [email protected]

January 27, 2022 at 9:30 PM

NGP VAN Payment Processing Scheduled Maintenance

  On Tuesday, February 15, 2022, NGP VAN will perform a necessary maintenance upgrade to our systems handling payment processing. This work will commence at 7:00 am Eastern and though the active work period will likely be much shorter, please pre…

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  Lou Levine · [email protected]

January 27, 2022 at 4:30 PM

Avoid these common FEC filing errors

NGP helps you avoid making mistakes in your FEC filings.   What’s the TL;DR? If you’re a Federal filer, we’re helping you stay on top of all your RFAIs with new notifications and we’re also adding an extra validation step to your reports to make s…

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  Mark Puleo · [email protected]

January 19, 2022 at 4:30 PM

What's new in NGP

  What's new in January Pick up the pace of your communications   Stop spending your time re-inventing your email design every week. Our Drag & Drop templates help you create your content faster and more consistently…

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  NGP VAN · [email protected]

January 11, 2022 at 7:30 PM

NGP VAN Monthly Server Maintenance

  As you may know, NGP VAN regularly performs general server maintenance by applying the latest Microsoft patches to ensure optimal system performance.   We will put your site into maintenance mode for approximately 10 to 15 minutes and will disp…

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  Mark Puleo · [email protected]

December 20, 2021 at 6:31 PM

What's new in NGP

  What's new in December Improving Demographic Fields   We updated Self-Reported Demographic Fields to remove redundant and outdated values for: Race Sexual Orientation Ethnicity Preferred Language Gender No data has b…

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  NGP VAN · [email protected]

December 17, 2021 at 3:02 PM

Holiday Support Hours

NGP VAN Support is expanding coverage and on-call monitoring during your most critical fundraising time of the year.   For the final two weekends of the year, December 18th-19th and December 25th-26th, and the first weekend of the new year Janua…

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  NGP VAN · [email protected]

December 8, 2021 at 5:00 PM

NGP VAN Monthly Server Maintenance

  As you may know, NGP VAN regularly performs general server maintenance by applying the latest Microsoft patches to ensure optimal system performance.   We will put your site into maintenance mode for approximately 10 to 15 minutes and will disp…

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  NGP VAN · [email protected]

December 7, 2021 at 3:00 PM

Phone Support System Upgrade

NGP VAN will be conducting a phone system upgrade on Friday, December 10th from 11:30 am to 12:30 pm Eastern. Due to requirements from our upstream phone provider, they cannot perform this work at a different time of day. While our provider does …

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  Erin Nelson · [email protected]

November 29, 2021 at 7:09 PM

RE: Some personal news

  Hello to all of you!    I am delighted to take on this role in service of you. Over the past several months, I’ve gotten to know the team members and leaders across the EveryAction/ NGP VAN business and have seen firsthand the passion they brin…

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  Stu Trevelyan · [email protected]

November 29, 2021 at 7:01 PM

Some personal news

  Friends,   Thank you so much for the honor of supporting your amazing causes and campaigns. It has been so rewarding to play a small part in your doing more good, and to build the innovative products that turned EveryAction and our new combined…

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  NGP VAN · [email protected]

November 18, 2021 at 5:00 PM

Holiday Support Hours

NGP VAN is closed on Thanksgiving Day (November 25th), but we will be actively monitoring database activity and any attempts to contact us on those days in case of an emergency. We will also be on-call throughout Thanksgiving weekend (November 26…

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  Mark Puleo · [email protected]

November 16, 2021 at 6:00 PM

What's new in NGP

  Here's what's new in NGP. Don't lose your mobile supporters When forms are content-heavy, mobile users can miss that there are form fields they need to fill out. You can focus y…

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  NGP VAN · [email protected]

November 16, 2021 at 4:00 PM

NGP VAN Planned Maintenance

  NGP VAN will perform necessary maintenance work on Friday, November 19, 2021 from 6 am to 7 am Eastern. This work will only intermittently affect our Targeted Email and Online Actions tools. Users will still be able to log into the main part of…

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  NGP VAN · [email protected]

November 2, 2021 at 6:01 PM

NGP VAN Monthly Server Maintenance

  As you may know, NGP VAN regularly performs general server maintenance by applying the latest Microsoft patches to ensure optimal system performance.   We will put your site into maintenance mode for approximately 10 to 15 minutes and will disp…

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  Mark Puleo · [email protected]

October 7, 2021 at 4:45 PM

What's new in NGP

  Here's what's new in NGP. We want you to have a strong email strategy Apple Mail users have begun opting into Apple's new Privacy Protection Program, masking email opens from bulk email senders. As expected, we h…

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  NGP VAN · [email protected]

October 5, 2021 at 5:01 PM

NGP VAN Monthly Server Maintenance

  As you may know, NGP VAN regularly performs general server maintenance by applying the latest Microsoft patches to ensure optimal system performance.   We will put your site into maintenance mode for approximately 10 to 15 minutes and will disp…

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  NGP VAN · [email protected]

September 16, 2021 at 10:15 PM

Apple Mail’s Privacy Protection program and your emails

Apple’s new Mail Privacy Protection Program launches next week We want to update you on Apple’s upcoming Mail Privacy Protection Program and the effect it will have on open rates. Apple has announced Monday, September 20th as the date of its iOS …

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  NGP VAN · [email protected]

September 9, 2021 at 6:00 PM

NGP VAN Monthly Server Maintenance

September maintenance will now occur 25-27th instead of the 18-20th   As you may know, NGP VAN regularly performs general server maintenance by applying the latest Microsoft patches to ensure optimal system performance.   We will put your site int…

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  Mark Puleo · [email protected]

September 8, 2021 at 3:00 PM

What's new in NGP

  Here's what's new in NGP. Are your emails mobile-ready? Make sure your carefully crafted messages look great, no matter what device someone is using. Targeted Email’s Drag & Drop editor makes it easier to cus…

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  NGP VAN · [email protected]

August 10, 2021 at 6:00 PM

NGP VAN Monthly Server Maintenance

  As you may know, NGP VAN regularly performs general server maintenance by applying the latest Microsoft patches to ensure optimal system performance.   We will put your site into maintenance mode for approximately 10 to 15 minutes and will disp…

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  Lou Levine · [email protected]

August 5, 2021 at 6:00 PM

Take back your time - and still raise more money

New releases for Call Time Mobile and a Success Guide to help you raise more   Take back your time - and still raise more money Greetings friends,   What’s the TL;DR? Your callers can now instantly send follow-ups respons…

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  NGP VAN · [email protected]

July 14, 2021 at 5:00 PM

Apple Mail’s Privacy Protection program and your emails

Apple announces Privacy Protection Program for this fall   We’re reaching out because Apple has announced a new Mail Privacy Protection program for this fall that will affect how email opens are detected across the email industry. When Apple Mail …

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  NGP VAN · [email protected]

July 6, 2021 at 4:00 PM

NGP VAN Monthly Server Maintenance

  As you may know, NGP VAN regularly performs general server maintenance by applying the latest Microsoft patches to ensure optimal system performance.   We will put your site into maintenance mode for approximately 10 to 15 minutes and will disp…

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  NGP VAN · [email protected]

June 16, 2021 at 7:00 PM

NGP VAN summer holidays

Our offices will be closed Friday, June 18th and Monday, July 5th   We’re reaching out to let you know that ]NGP VAN’s offices will be closed Friday, June 18th in observance of Juneteenth and Monday, July 5th in observance of Independence Day. We …

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  Mike Liddell · [email protected]

June 11, 2021 at 3:00 PM

Focus on your sustainers this summer

Adding more sustainers will give you the confidence to move forward with your campaign.   Focus on your sustainers this summer Greetings friends,   I hope you’re having a great start to your summer.   If you’re like me, y…

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  Lou Levine · [email protected]

June 10, 2021 at 7:50 PM

Have you been reading the news...?

Call Time Mobile becomes an industry leader.   Have you been reading the news…? Friends,   What’s the TL;DR? This summer, we’re releasing some changes to our Call Time Mobile app that are going to make it one of the most …

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  NGP VAN · [email protected]

June 2, 2021 at 3:00 PM

NGP VAN Monthly Server Maintenance

  As you may know, NGP VAN regularly performs general server maintenance by applying the latest Microsoft patches to ensure optimal system performance.   We will put your site into maintenance mode for approximately 10 to 15 minutes and will disp…

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  NGP VAN · [email protected]

May 14, 2021 at 3:33 PM

Update: NGP VAN Monthly Server Maintenance

  We’ve determined the need to perform necessary firmware updates this weekend, in addition to the regularly-scheduled work outlined below. This work will extend the maintenance timeframe until approximately 8:00 AM Eastern (on Saturday and on Su…

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  NGP VAN · [email protected]

May 5, 2021 at 6:45 PM

NGP VAN Monthly Server Maintenance

  As you may know, NGP VAN regularly performs general server maintenance by applying the latest Microsoft patches to ensure optimal system performance.   We will put your site into maintenance mode for approximately 10 to 15 minutes and will disp…

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  NGP VAN · [email protected]

May 3, 2021 at 4:05 PM

We've made events compliance easier

Tooltips, validation, and more to help ensure a smooth filing period   Last week, we made several changes to events that make compliance reporting easier.   First, we implemented validation to make sure that you can easily select all the right inf…

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  NGP VAN · [email protected]

April 20, 2021 at 4:43 PM

Mitigated: Issues logging in and accessing Targeted Email and Online Actions

If you encounter any issues, please try logging out and back in again   As you may know, earlier this morning, some users may have experienced issues logging in. We've mitigated the issues from our upstream provider so that users can log into the …

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  NGP VAN · [email protected]

April 8, 2021 at 3:00 PM

NGP VAN Monthly Server Maintenance

April maintenance work will take place April 17-19th   As you may know, NGP VAN regularly performs general server maintenance by applying the latest Microsoft patches to ensure optimal system performance.   We will put your site into maintenance m…

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