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Resolved: Delayed User Emails

Today's earlier issue impacting emails sent to users in the system, which impacted new user emails, Output Request emails, and Support Request emails is resolved. Any emails that were delayed should arrive shortly.

For users that requested multiple password resets or resent ActionID invitations, please note that they will need to use the final email. For site security, the system automatically inactivates the link for new users if a subsequent email is sent.

Please reach out through normal support channels should you have any questions.

MARK PULEO
Vice President of Client Services, NGP VANParticipate in short research studies. Work directly with our product team and see new features first. Join the Product Feedback Group [[link removed]]
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NGP VAN
1445 New York Ave NW
Ste. 200
Washington, DC xxxxxx
United States
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