NGP VAN · [email protected]

February 14, 2022 at 6:45 PM

New metrics for a more accurate email open rate

  We know how important accurate open rates are to the success of your email program, so we are releasing new email metrics that adjust for inflated open rates caused by Apple's Mail Privacy Protection Program.    Read more about how the Mail Pri…

See More from NGP VAN

  NGP VAN · [email protected]

February 9, 2022 at 9:00 PM

Reminder: Payment Processing Scheduled Maintenance on 2/15

  We would like to remind you that on Tuesday, February 15, 2022, NGP VAN will perform a necessary maintenance upgrade to our systems handling payment processing. This work will commence at 7:00 am Eastern and though the active work period will l…

See More from NGP VAN

  NGP VAN · [email protected]

January 27, 2022 at 9:30 PM

NGP VAN Payment Processing Scheduled Maintenance

  On Tuesday, February 15, 2022, NGP VAN will perform a necessary maintenance upgrade to our systems handling payment processing. This work will commence at 7:00 am Eastern and though the active work period will likely be much shorter, please pre…

See More from NGP VAN

  Lou Levine · [email protected]

January 27, 2022 at 4:30 PM

Avoid these common FEC filing errors

NGP helps you avoid making mistakes in your FEC filings.   What’s the TL;DR? If you’re a Federal filer, we’re helping you stay on top of all your RFAIs with new notifications and we’re also adding an extra validation step to your reports to make s…

See More from Lou Levine

  Mark Puleo · [email protected]

January 19, 2022 at 4:30 PM

What's new in NGP

  What's new in January Pick up the pace of your communications   Stop spending your time re-inventing your email design every week. Our Drag & Drop templates help you create your content faster and more consistently…

See More from Mark Puleo

  NGP VAN · [email protected]

January 11, 2022 at 7:30 PM

NGP VAN Monthly Server Maintenance

  As you may know, NGP VAN regularly performs general server maintenance by applying the latest Microsoft patches to ensure optimal system performance.   We will put your site into maintenance mode for approximately 10 to 15 minutes and will disp…

See More from NGP VAN

  Mark Puleo · [email protected]

December 20, 2021 at 6:31 PM

What's new in NGP

  What's new in December Improving Demographic Fields   We updated Self-Reported Demographic Fields to remove redundant and outdated values for: Race Sexual Orientation Ethnicity Preferred Language Gender No data has b…

See More from Mark Puleo

  NGP VAN · [email protected]

December 17, 2021 at 3:02 PM

Holiday Support Hours

NGP VAN Support is expanding coverage and on-call monitoring during your most critical fundraising time of the year.   For the final two weekends of the year, December 18th-19th and December 25th-26th, and the first weekend of the new year Janua…

See More from NGP VAN

  NGP VAN · [email protected]

December 8, 2021 at 5:00 PM

NGP VAN Monthly Server Maintenance

  As you may know, NGP VAN regularly performs general server maintenance by applying the latest Microsoft patches to ensure optimal system performance.   We will put your site into maintenance mode for approximately 10 to 15 minutes and will disp…

See More from NGP VAN

  NGP VAN · [email protected]

December 7, 2021 at 3:00 PM

Phone Support System Upgrade

NGP VAN will be conducting a phone system upgrade on Friday, December 10th from 11:30 am to 12:30 pm Eastern. Due to requirements from our upstream phone provider, they cannot perform this work at a different time of day. While our provider does …

See More from NGP VAN

  Erin Nelson · [email protected]

November 29, 2021 at 7:09 PM

RE: Some personal news

  Hello to all of you!    I am delighted to take on this role in service of you. Over the past several months, I’ve gotten to know the team members and leaders across the EveryAction/ NGP VAN business and have seen firsthand the passion they brin…

See More from Erin Nelson

  Stu Trevelyan · [email protected]

November 29, 2021 at 7:01 PM

Some personal news

  Friends,   Thank you so much for the honor of supporting your amazing causes and campaigns. It has been so rewarding to play a small part in your doing more good, and to build the innovative products that turned EveryAction and our new combined…

See More from Stu Trevelyan

  NGP VAN · [email protected]

November 18, 2021 at 5:00 PM

Holiday Support Hours

NGP VAN is closed on Thanksgiving Day (November 25th), but we will be actively monitoring database activity and any attempts to contact us on those days in case of an emergency. We will also be on-call throughout Thanksgiving weekend (November 26…

See More from NGP VAN

  Mark Puleo · [email protected]

November 16, 2021 at 6:00 PM

What's new in NGP

  Here's what's new in NGP. Don't lose your mobile supporters When forms are content-heavy, mobile users can miss that there are form fields they need to fill out. You can focus y…

See More from Mark Puleo

  NGP VAN · [email protected]

November 16, 2021 at 4:00 PM

NGP VAN Planned Maintenance

  NGP VAN will perform necessary maintenance work on Friday, November 19, 2021 from 6 am to 7 am Eastern. This work will only intermittently affect our Targeted Email and Online Actions tools. Users will still be able to log into the main part of…

See More from NGP VAN

  NGP VAN · [email protected]

November 2, 2021 at 6:01 PM

NGP VAN Monthly Server Maintenance

  As you may know, NGP VAN regularly performs general server maintenance by applying the latest Microsoft patches to ensure optimal system performance.   We will put your site into maintenance mode for approximately 10 to 15 minutes and will disp…

See More from NGP VAN

  Mark Puleo · [email protected]

October 7, 2021 at 4:45 PM

What's new in NGP

  Here's what's new in NGP. We want you to have a strong email strategy Apple Mail users have begun opting into Apple's new Privacy Protection Program, masking email opens from bulk email senders. As expected, we h…

See More from Mark Puleo

  NGP VAN · [email protected]

October 5, 2021 at 5:01 PM

NGP VAN Monthly Server Maintenance

  As you may know, NGP VAN regularly performs general server maintenance by applying the latest Microsoft patches to ensure optimal system performance.   We will put your site into maintenance mode for approximately 10 to 15 minutes and will disp…

See More from NGP VAN

  NGP VAN · [email protected]

September 16, 2021 at 10:15 PM

Apple Mail’s Privacy Protection program and your emails

Apple’s new Mail Privacy Protection Program launches next week We want to update you on Apple’s upcoming Mail Privacy Protection Program and the effect it will have on open rates. Apple has announced Monday, September 20th as the date of its iOS …

See More from NGP VAN

  NGP VAN · [email protected]

September 9, 2021 at 6:00 PM

NGP VAN Monthly Server Maintenance

September maintenance will now occur 25-27th instead of the 18-20th   As you may know, NGP VAN regularly performs general server maintenance by applying the latest Microsoft patches to ensure optimal system performance.   We will put your site int…

See More from NGP VAN

  Mark Puleo · [email protected]

September 8, 2021 at 3:00 PM

What's new in NGP

  Here's what's new in NGP. Are your emails mobile-ready? Make sure your carefully crafted messages look great, no matter what device someone is using. Targeted Email’s Drag & Drop editor makes it easier to cus…

See More from Mark Puleo

  NGP VAN · [email protected]

August 10, 2021 at 6:00 PM

NGP VAN Monthly Server Maintenance

  As you may know, NGP VAN regularly performs general server maintenance by applying the latest Microsoft patches to ensure optimal system performance.   We will put your site into maintenance mode for approximately 10 to 15 minutes and will disp…

See More from NGP VAN

  Lou Levine · [email protected]

August 5, 2021 at 6:00 PM

Take back your time - and still raise more money

New releases for Call Time Mobile and a Success Guide to help you raise more   Take back your time - and still raise more money Greetings friends,   What’s the TL;DR? Your callers can now instantly send follow-ups respons…

See More from Lou Levine

  NGP VAN · [email protected]

July 14, 2021 at 5:00 PM

Apple Mail’s Privacy Protection program and your emails

Apple announces Privacy Protection Program for this fall   We’re reaching out because Apple has announced a new Mail Privacy Protection program for this fall that will affect how email opens are detected across the email industry. When Apple Mail …

See More from NGP VAN

  NGP VAN · [email protected]

July 6, 2021 at 4:00 PM

NGP VAN Monthly Server Maintenance

  As you may know, NGP VAN regularly performs general server maintenance by applying the latest Microsoft patches to ensure optimal system performance.   We will put your site into maintenance mode for approximately 10 to 15 minutes and will disp…

See More from NGP VAN

  NGP VAN · [email protected]

June 16, 2021 at 7:00 PM

NGP VAN summer holidays

Our offices will be closed Friday, June 18th and Monday, July 5th   We’re reaching out to let you know that ]NGP VAN’s offices will be closed Friday, June 18th in observance of Juneteenth and Monday, July 5th in observance of Independence Day. We …

See More from NGP VAN

  Mike Liddell · [email protected]

June 11, 2021 at 3:00 PM

Focus on your sustainers this summer

Adding more sustainers will give you the confidence to move forward with your campaign.   Focus on your sustainers this summer Greetings friends,   I hope you’re having a great start to your summer.   If you’re like me, y…

See More from Mike Liddell

  Lou Levine · [email protected]

June 10, 2021 at 7:50 PM

Have you been reading the news...?

Call Time Mobile becomes an industry leader.   Have you been reading the news…? Friends,   What’s the TL;DR? This summer, we’re releasing some changes to our Call Time Mobile app that are going to make it one of the most …

See More from Lou Levine

  NGP VAN · [email protected]

June 2, 2021 at 3:00 PM

NGP VAN Monthly Server Maintenance

  As you may know, NGP VAN regularly performs general server maintenance by applying the latest Microsoft patches to ensure optimal system performance.   We will put your site into maintenance mode for approximately 10 to 15 minutes and will disp…

See More from NGP VAN

  NGP VAN · [email protected]

May 14, 2021 at 3:33 PM

Update: NGP VAN Monthly Server Maintenance

  We’ve determined the need to perform necessary firmware updates this weekend, in addition to the regularly-scheduled work outlined below. This work will extend the maintenance timeframe until approximately 8:00 AM Eastern (on Saturday and on Su…

See More from NGP VAN

  NGP VAN · [email protected]

May 5, 2021 at 6:45 PM

NGP VAN Monthly Server Maintenance

  As you may know, NGP VAN regularly performs general server maintenance by applying the latest Microsoft patches to ensure optimal system performance.   We will put your site into maintenance mode for approximately 10 to 15 minutes and will disp…

See More from NGP VAN

  NGP VAN · [email protected]

May 3, 2021 at 4:05 PM

We've made events compliance easier

Tooltips, validation, and more to help ensure a smooth filing period   Last week, we made several changes to events that make compliance reporting easier.   First, we implemented validation to make sure that you can easily select all the right inf…

See More from NGP VAN

  NGP VAN · [email protected]

April 20, 2021 at 4:43 PM

Mitigated: Issues logging in and accessing Targeted Email and Online Actions

If you encounter any issues, please try logging out and back in again   As you may know, earlier this morning, some users may have experienced issues logging in. We've mitigated the issues from our upstream provider so that users can log into the …

See More from NGP VAN

  NGP VAN · [email protected]

April 8, 2021 at 3:00 PM

NGP VAN Monthly Server Maintenance

April maintenance work will take place April 17-19th   As you may know, NGP VAN regularly performs general server maintenance by applying the latest Microsoft patches to ensure optimal system performance.   We will put your site into maintenance m…

See More from NGP VAN

  Lou Levine, NGP VAN · [email protected]

March 25, 2021 at 7:15 PM

Raise More Money with Mobile Messaging Keywords - Feature Webinar

Learn how to get more money out of your SMS program with keywords.   Raise More Money with Mobile Messaging Keywords NGP Feature Webinar Hi Brandt,   Meet your donors where they are and make it as fast and easy as possib…

See More from Lou Levine, NGP VAN

  Mike Liddell · [email protected]

March 18, 2021 at 4:15 PM

It's time to get serious about Mobile Messaging

Mobile Messaging drives engagement and helps you raise more money   It's time to get serious about Mobile Messaging Greetings friends,   You know, one of the justifications I almost always see whenever anyone talks about …

See More from Mike Liddell

  NGP VAN · [email protected]

February 26, 2021 at 5:01 PM

Resolved: Two Factor Authentication Texts

      Our upstream provider for two factor authentication (2FA) text massages has resolved the issues that impacted our 2FA text messages from sending.    While this is resolved, we are continuing to monitor on our end.    As always, please do no…

See More from NGP VAN

  Mark Puleo · [email protected]

February 26, 2021 at 2:46 PM

Ongoing: Two Factor Authentication Texts

Ongoing: Two Factor Authentication Texts Not Sending Our upstream provider for two factor authentication (2FA) text messages is currently experiencing issues. As a result text messages for 2FA may be delayed for delivery. We are working with this provider to determine when t…

See More from Mark Puleo

  NGP VAN · [email protected]

February 25, 2021 at 9:30 PM

Important updates to your NGP VAN login

On Thursday, March 4th, you may notice a few changes to your NGP VAN login experience   On Thursday, March 4th, we are making some changes to your ActionID login for NGP (app.ngpvan.com) behind the scenes in order to stay up-to-date with the lates…

See More from NGP VAN

  NGP VAN · [email protected]

February 25, 2021 at 7:05 PM

We’re improving Call Time

Call Time List will replace Call Time Sessions   We’re excited to announce two exciting improvements to Call Time in NGP on Wednesday, March 3rd.   First, the existing Call Time Sessions will be replaced with a more dynamic, intuitive Call Time Li…

See More from NGP VAN

  NGP VAN · [email protected]

February 19, 2021 at 10:40 PM

We’re making it easier to get the updates and information you need

See the Resource Center for help, training, and important announcements   The Resource Center gives you easy access to important announcements regarding site maintenance and support, information on new and updated features, as well as help documen…

See More from NGP VAN

  NGP VAN · [email protected]

February 11, 2021 at 9:47 PM

NGP VAN Monthly Server Maintenance

The next round of server patching work will occur February 20-22   As you may know, NGP VAN regularly performs general server maintenance by applying the latest Microsoft patches to ensure optimal system performance.   We will put your site into m…

See More from NGP VAN

  Mark Puleo · [email protected]

February 10, 2021 at 3:50 PM

Creating great emails just got easier

Our new Drag & Drop Editor makes it faster and easier to create image-rich, personalized emails that stand out   Did you know that more than 49% of all emails are being read on mobile devices? Or that providing links to video messages can impr…

See More from Mark Puleo

  Mike Liddell · [email protected]

February 8, 2021 at 7:50 PM

Drag & Drop editing comes to Targeted Email

Create emails that look better than ever with an easy Drag & Drop Editor that makes it simple to create beautiful, mobile-friendly messages.   Want to see better engagement from your email campaigns this year? Greetin…

See More from Mike Liddell

  Lou Levine · [email protected]

January 13, 2021 at 7:45 PM

More flexibility with contact names

We’re turning off our auto-capitalization feature More flexibility with contact names Over the years, we’ve received feedback from clients asking us to remove the default capitalization of names in an effort to respect the diversity of ways that names can be written across nu…

See More from Lou Levine

  Mark Puleo · [email protected]

January 11, 2021 at 4:35 AM

Resolved: Intermittent Issues Accessing System

Resolved: Intermittent Issues Accessing System Earlier this morning, an upstream provider experienced unintended issues during a maintenance window, as a result end users may have experienced intermittent issues logging in, as well as intermittent issues with our Targeted E…

See More from Mark Puleo

  NGP VAN · [email protected]

January 5, 2021 at 9:21 PM

Delays in Gmail Delivery in the past 48 hours

Starting on January 3rd, 2021 through this morning, you might have noticed a delay in the delivery or a high bounce rate on targeted emails sent. This should have only affected a subset of your Gmail recipients. As of noon eastern today, we have resolved this issue and we now believe all emails …

See More from NGP VAN

  NGP VAN · [email protected]

January 5, 2021 at 7:45 PM

NGP VAN Monthly Server Maintenance

The next round of server patching work will occur January 16-18. As you may know, NGP VAN regularly performs general server maintenance by applying the latest Microsoft patches to ensure optimal system performance. We will put your site into maintenance mode for approximately 1…

See More from NGP VAN

  NGP VAN · [email protected]

December 17, 2020 at 9:55 PM

Extended Support Hours

Expanded support coverage during your most critical fundraising time of the year. NGP VAN Support is expanding coverage and on-call monitoring during end-of year: Saturday, December 19th: On call Sunday, December 20th: On call Monday, December 21st: Open until 9:00 PM Eastern …

See More from NGP VAN

  NGP VAN · [email protected]

December 16, 2020 at 8:20 PM

Gmail Problems Update

Yesterday, Google reported that Gmail.com had been returning hard bounce messages for a significant percentage of their total email universe. As a result, you may have seen low open rates and high bounce rates. We are suppressing bounce processing for all gmail.com addresses. …

See More from NGP VAN