NGP VAN Team · [email protected]

February 8, 2024 at 6:02 PM

NGP VAN Newsletter | February

EveryAction Releases and updates inside View in Browser  |  Forward to a Friend     Releases & Updates   FEBRUARY 2024   CTA BUTTON (A)     …

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  NGP VAN · [email protected]

November 20, 2023 at 3:30 PM

New sender requirements from Gmail and Yahoo coming in February 2024

Is your email program ready for new sender requirements from Gmail and Yahoo?New sender requirementscoming from Gmail and YahooMake sure you are ready before February 2024 As you may have heard, Gmail and Yahoo have announced beginning in February of 2024, they will enforce stricter authentication r…

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  NGP VAN · [email protected]

October 16, 2023 at 5:27 PM

REMINDER: Scheduled maintenance on Digital Tools

Please read this reminder email about upcoming maintenance work we previously communicated to you.    We will be performing maintenance work on Tuesday, October 17, 2023 between 6 am and 7 am Eastern. This work will not prevent access to your database, though it will temporarily affect certain digi…

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  NGP VAN · [email protected]

October 6, 2023 at 5:33 PM

Offices closed on 10/09

In observance of Indigenous Peoples' Day, our offices will be closed this Monday, October 9th. While closed, however, we will monitor support channels and be available for time-sensitive and urgent items.  Please do not hesitate to reach out to us with any questions or concerns.We're here to help.Em…

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  NGP VAN · [email protected]

October 5, 2023 at 2:22 PM

Scheduled maintenance on Digital Tools

Please read this email carefully as it describes an upcoming maintenance window.   We will be performing maintenance work on Tuesday, October 17, 2023 between 6 am and 7 am Eastern. This work will not prevent access to your database, though it will temporarily affect certain digital tools and functi…

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  NGP VAN · [email protected]

August 22, 2023 at 5:30 PM

Offices closed on 8/25

In observance of Women's Equality Day, our offices will be closed this Friday, August 25th. While closed, however, we will monitor support channels and be available for time-sensitive and urgent items.  Please do not hesitate to reach out to us with any questions or concerns.We're here to help.Email…

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  NGP VAN · [email protected]

May 31, 2023 at 8:00 PM

Improved duplicate matching for a stronger database

We’re excited to introduce improvements to our duplicate matching formula. As you know, this formula detects potential duplicate contact records (both individual and organization contacts) when new records are entered into your database via Quick Entry, Bulk Upload, and other sources. Two or more r…

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  NGP VAN · [email protected]

May 16, 2023 at 6:01 PM

NGP VAN Scheduled Maintenance on May 23rd

We will perform necessary maintenance work on Tuesday, May 23rd at 8:00 am Eastern which will affect your access to Targeted Email, Online Actions and a few other ancillary tools. This work may take up to 20 minutes to complete, though we will make every effort to complete it sooner. Please note th…

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  NGP VAN · [email protected]

April 27, 2023 at 2:45 PM

Correction - Address Enhancements in My Campaign

We hope you’re as excited about the new Address modal as we are. Yesterday’s email was meant to indicate that this feature update is coming soon. We expect to release Address enhancements on Wednesday, May 10. The following email has updated language.  We’re making some exciting enhancements to your…

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  NGP VAN · [email protected]

April 26, 2023 at 9:00 PM

Address Enhancements in My Campaign

We’ve made some exciting enhancements to your Address modal, improving a few key workflows that influence both organizing and fundraising.Now you can:• Manually set an address as Preferred (My Campaign only)• Differentiate between an archived address (Current and Previous Addresses) and Deleted addr…

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  NGP VAN · [email protected]

April 24, 2023 at 8:35 PM

NGP VAN Offices Closed April 28, 2023

The NGP VAN offices will be closed on Friday, April 28, 2023. We want to inform you that our offices will be closed on Friday, April 28th for a company Self-Care day in service to our commitment to employee wellness. Though our offices are closed, we will be actively monitoring support channels and …

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  NGP VAN · [email protected]

April 14, 2023 at 5:30 PM

NGP VAN Monthly Server Maintenance

As you may know, NGP VAN regularly performs general server maintenance by applying the latest Microsoft patches to ensure optimal system performance.  You may experience approximately 10 to 15 minutes of degraded system performance during this period. While the interruption is typically limited to…

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  NGP VAN · [email protected]

March 27, 2023 at 5:20 PM

NGP VAN Offices Closed March 31, 2023

In observance of Cesar Chavez Day, the NGP VAN offices will be closed on Friday, March 31, 2023. We wanted to inform you that our offices will be closed on Friday, March 31st in observance of Cesar Chavez Day. Though our offices are closed, we will be actively monitoring support channels and availab…

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  NGP VAN · [email protected]

February 15, 2023 at 9:07 PM

NGP VAN Monthly Server Maintenance

As you may know, NGP VAN regularly performs general server maintenance by applying the latest Microsoft patches to ensure optimal system performance.  You may experience approximately 10 to 15 minutes of degraded system performance during this period. While the interruption is typically limited t…

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  NGP VAN · [email protected]

February 15, 2023 at 2:00 PM

Take a look at the new contact record!

Today, when you log into NGP and navigate to a contact, you will see a new version of your contact record. Explore its look and feel. Throughout the year, the new contact record will be enhanced with more features and capabilities to further support your needs.  Notably, the Overview tab has been …

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  NGP VAN · [email protected]

January 23, 2023 at 4:01 PM

A new, more intuitive contact record page is coming your way

On February 15th, we are excited to bring you a new and improved contact record experience. The new contact record page will be a more intuitive and centralized hub for displaying your data, and includes robust customization options for tailoring your display to fit your interests and needs.  As …

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  NGP VAN · [email protected]

December 27, 2022 at 4:00 PM

Reminder: holiday support hours

We would like to remind you that we are expanding our weeknight coverage this week: 9:00 AM to midnight Eastern, December 27th - 30th. We will also maintain robust weekend coverage this weekend, December 31st - January 1st.   Our offices will be closed on January 2nd, but we will remain on-call an…

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  NGP VAN · [email protected]

December 20, 2022 at 4:01 PM

What's new in NGP

What's new in December Make it easier for your supporters to correct failing payments  We’ve updated Self-Service pages to display an alert when a recurring commitment fails, along with an Update link for a supporter to correct their payment quickly and easily.   Corrections will result in an imm…

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  NGP VAN · [email protected]

December 19, 2022 at 6:05 PM

Holiday support hours

NGP VAN Support is expanding coverage and on-call monitoring during your most critical fundraising time of the year.  Our offices will be closed on December 23rd and 26th, but we will be on-call these days and throughout that weekend to actively monitor support channels for mission-critical items.…

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  NGP VAN · [email protected]

December 15, 2022 at 8:00 PM

Monthly Server Maintenance

As you may know, NGP VAN regularly performs general server maintenance by applying the latest Microsoft patches to ensure optimal system performance. The next round of patching work will commence on Saturday, December 17th, Sunday, December 18th, and Monday, December 19th from 6:00 am to 7:00 am …

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  NGP VAN · [email protected]

November 30, 2022 at 3:15 PM

Post-election tips & tricks

Now that Election Day has passed, we are reaching out with some helpful tips for filing your Post-General Report.  1. When setting up your 30-G (Post-General) Report your aggregate reporting cycle should start on 11/4/2020 and end on 11/28/2022 (end period of the 30-G) or 11/5/2024 if you want to…

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  NGP VAN · [email protected]

November 21, 2022 at 5:01 PM

What's new in NGP

What's new in November Create new records more efficiently  We’ve converted the Quick Add New Contact modal into its own page. The page has the same look and feel as the modal, but its wider layout reduces scrolling and makes it easier for you to fill out all data fields efficiently.  You can acc…

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  NGP VAN · [email protected]

November 18, 2022 at 4:00 PM

Holiday Support Hours

NGP VAN is closed on Thanksgiving Day, November 24th, but we will be actively monitoring database activity and any attempts to contact us on those days in case of an emergency. We will also be on-call throughout Thanksgiving weekend, November 25th-27th, and will be actively monitoring support cha…

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  NGP VAN · [email protected]

November 17, 2022 at 3:15 PM

Monthly Server Maintenance

As you may know, NGP VAN regularly performs general server maintenance by applying the latest Microsoft patches to ensure optimal system performance. The next round of patching work will commence on Saturday, November 19th, Sunday, November 20th, and Monday, November 21st from 6:00 am to 7:00 am …

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  NGP VAN · [email protected]

November 16, 2022 at 5:35 PM

Save time and reduce errors with the QuickBooks Disbursements Integration

We are excited to announce an integration with QuickBooks Online that makes disclosure reporting easier. With the QuickBooks Disbursements Integration you can seamlessly transfer important disbursement data from QuickBooks Online into NGP while eliminating the risk of mistakes from manual entry. …

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  NGP VAN · [email protected]

November 14, 2022 at 8:30 PM

Create new records more efficiently

We are excited to bring you a more efficient workflow for adding new contact or contribution data.   On November 16th, we are converting the Quick Add New Contact modal into its own page. The page version of Quick Add New Contact has the same look and feel as the modal, but its wider layout reduc…

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  NGP VAN · [email protected]

October 11, 2022 at 2:00 PM

Reminder: Maintenance planned for October 12th

We would like to remind you that we will be performing necessary maintenance work on Wednesday, October 12th, between 6 am and 7 am Eastern as a follow-up to work previously conducted in September. As with the maintenance last month, this work will not prevent access to your database, though it w…

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  NGP VAN · [email protected]

September 29, 2022 at 7:02 PM

Maintenance planned for October 12th

We will be performing necessary maintenance work on Wednesday, October 12th, between 6 am and 7 am Eastern as a follow-up to work previously conducted in September. As with the maintenance last month, this work will not prevent access to your database, though it will temporarily affect certain di…

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  NGP VAN · [email protected]

September 19, 2022 at 3:00 PM

What's new in NGP

What's new in September Control the look and feel of your pages with the new Design step  The Design step, recently introduced for Online Actions forms, is now available for Online Actions pages. This step helps you easily adjust the fonts and colors of your pages to match your organization’s/camp…

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  NGP VAN · [email protected]

September 13, 2022 at 3:01 PM

Monthly Server Maintenance

As you may know, NGP VAN regularly performs general server maintenance by applying the latest Microsoft patches to ensure optimal system performance. The next round of patching work will commence on Saturday, September 17th, Sunday, September 18th, and Monday, September 19th from 6:00 am to 7:00 …

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  NGP VAN · [email protected]

September 9, 2022 at 3:00 PM

New Mastercard requirements for recurring billing

Earlier this year, Mastercard implemented new requirements with the intention of creating a more positive experience for their cardholders and to mitigate what they considered negative practices around subscription or recurring billing models.   To help you navigate these requirements for your ow…

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  NGP VAN · [email protected]

September 6, 2022 at 4:30 PM

Maintenance rescheduled for September 10th

Last week, we announced two brief maintenance events taking place early this month.   Due to some pre-maintenance work tasks that ran long, we were not able to start the work scheduled for last Saturday. We have rescheduled this work for Saturday, September 10th between 6 am and 8 am Eastern. Whil…

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  NGP VAN · [email protected]

August 30, 2022 at 7:30 PM

Scheduled maintenance 9/3 and 9/13

Please read this email carefully as it describes two upcoming maintenance windows. First maintenance event – Saturday, September 3rd We will be performing necessary maintenance work on our servers on Saturday, September 3rd between 6 am and 8 am Eastern. While we expect the actual work period to …

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  NGP VAN · [email protected]

August 22, 2022 at 3:00 PM

Offices closed on 8/26

We want to let you know that our offices will be closed on Friday, August 26th in observance of Women's Equality Day.  Though our offices will be closed, we will be actively monitoring support channels and available for time-sensitive and urgent items. As always, please do not hesitate to reach o…

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  NGP VAN · [email protected]

August 16, 2022 at 4:00 PM

Monthly Server Maintenance

As you may know, NGP VAN regularly performs general server maintenance by applying the latest Microsoft patches to ensure optimal system performance. The next round of patching work will commence on Saturday, August 20th, Sunday, August 21st, and Monday, August 22nd from 6:00 am to 7:00 am Easter…

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  NGP VAN · [email protected]

August 15, 2022 at 5:00 PM

What's new in NGP

What's new in August Direct Response Efforts page section renamed Multichannel Acquisition Plans   As part of our efforts to standardize naming conventions, we’ve renamed the Direct Response Efforts page section to Multichannel Acquisition Plans in Create a List and in Contact Details.   You can a…

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  NGP VAN · [email protected]

July 20, 2022 at 4:00 PM

Reminder: NGP VAN Scheduled Maintenance Tomorrow

  We want to remind you that we are performing necessary maintenance work tomorrow, July 21st at 8:00 am Eastern which will affect your access to Targeted Email, Online Actions and a few other ancillary tools. This work may take up to 20 minutes to complete, though we will make every effort to com…

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  NGP VAN · [email protected]

July 18, 2022 at 4:30 PM

What's new in NGP

What's new in July Decrease load times and improve conversion rates for your forms You can now configure your Online Actions forms to only accept contributions or submissions from supporters living within the United States. New forms will default to be US-only, which will make forms load faster, b…

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  NGP VAN · [email protected]

July 14, 2022 at 5:00 PM

NGP VAN Scheduled Maintenance on July 21st

We will perform necessary maintenance work on Thursday, July 21st at 8:00 am Eastern which will affect your access to Targeted Email, Online Actions and a few other ancillary tools. This work may take up to 20 minutes to complete, though we will make every effort to complete it sooner. Please not…

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  NGP VAN · [email protected]

July 13, 2022 at 7:14 PM

Monthly Server Maintenance

As you may know, NGP VAN regularly performs general server maintenance by applying the latest Microsoft patches to ensure optimal system performance. The next round of patching work will commence on Saturday, July 23rd, Sunday, July 24th, and Monday, July 25th from 6:00 am to 7:00 am Eastern. Plea…

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  NGP VAN · [email protected]

June 17, 2022 at 2:30 PM

What's new in NGP

What's new in June Control the look and feel of your forms with the new Design step  You can now easily adjust the fonts and colors of your Online Actions forms with the new Design step, and match your organization’s/campaign’s branding and professional image without relying on custom CSS.  We’ve …

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  NGP VAN · [email protected]

June 16, 2022 at 3:32 PM

Upcoming holiday office closures

We want to let you know that our offices will be closed on Monday, June 20th in observance of Juneteenth, and on Monday, July 4th for Independence Day.  Though our offices will be closed on these dates, we will be actively monitoring support channels and available for time-sensitive and urgent ite…

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  NGP VAN · [email protected]

June 14, 2022 at 2:30 PM

Monthly Server Maintenance

As you may know, NGP VAN regularly performs general server maintenance by applying the latest Microsoft patches to ensure optimal system performance. The next round of patching work will commence on Saturday, June 18th, Sunday, June 19th, and Monday, Jun…

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  NGP VAN · [email protected]

June 3, 2022 at 5:30 PM

Improved workflow for requesting API keys

We are streamlining the process of requesting, approving, and generating API keys. On June 8th, you will be able to submit a request through our API Integrations page, which will then go directly to your administrator for review and approval.  To request a key, go to the API Integrations page and …

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  NGP VAN · [email protected]

May 18, 2022 at 2:01 PM

What's new in NGP

What's new in May Automate your A/B testing workflow and never forget to send another email  You now have the option to have NGP VAN automatically identify and send the winning email after you run an A/B test in Targeted Email.  After drafting your test emails, all you need to do is select a metri…

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  NGP VAN · [email protected]

May 13, 2022 at 2:02 PM

Monthly Server Maintenance

As you may know, NGP VAN regularly performs general server maintenance by applying the latest Microsoft patches to ensure optimal system performance. The next round of patching work will commence on Saturday, May 21st, Sunday, May 22nd, and Monday, May 23rd from 6:00 am to 7:00 am Eastern. We have…

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  NGP VAN · [email protected]

April 26, 2022 at 2:00 PM

Offices closed on April 29th

We want to inform you that our offices will be closed on Friday, April 29th for a company Self-Care day in service to our commitment to employee wellness. Though our offices are closed, we will be actively monitoring support channels and available for time-sensitive and urgent items. As always, ple…

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  NGP VAN · [email protected]

April 18, 2022 at 5:01 PM

What's new in NGP

What's new in April Drive up your engagement with personalized messaging  Merge Fields and Smart Links in Mobile Messaging help you add a personal touch to your Broadcast messages, Automation messages, and Keyword word responses.  Tailor your mobile campaigns by addressing a supporter by name, iden…

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  NGP VAN · [email protected]

April 13, 2022 at 4:00 PM

Monthly Server Maintenance

As you may know, NGP VAN regularly performs general server maintenance by applying the latest Microsoft patches to ensure optimal system performance. The next round of patching work will commence on Saturday, April 16th, Sunday, April 17th, and Monday, April 18th from 6:00 am to 7:00 am Eastern. We…

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  NGP VAN · [email protected]

March 28, 2022 at 6:00 PM

Upcoming holiday closure

We wanted to inform you that our offices will be closed on Friday, April 1st in observance of Cesar Chavez Day. Though our offices are closed, we will be actively monitoring support channels and available for time-sensitive and urgent items.  As always, please do not hesitate to reach out to us wit…

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