ActionID Two-Factor Authentication Text Delay

Our vendor that sends our ActionID two-factor authentication text messages has experienced an incident that has resulted in sustained delays for some users to receive two-factor authentication text messages. This should only be impacting users who have two-factor enabled on their ActionID, do not have back up codes nor an authenticator app set up, and are required to re-enter their two-factor authentication today. 

We are actively working on this issue and will keep you updated on resolution. Please be aware that the resolution will likely result in a change in the outbound number on the text messages that users receive. 

Please reach out through normal support channels should you have any questions. 

MARK PULEO

Vice President of Client Services, NGP VAN

Participate in short research studies. Work directly with our product team and see new features first.

We’re here to help. Email us anytime.

[email protected]

NGP VAN
1445 New York Ave NW
Ste. 200
Washington, DC xxxxxx
United States

If you believe you received this message in error or wish to no longer receive email from us, please unsubscribe.