Gain an increased awareness of good practice in responding to complaints and allegations

Hello John

I hope you're keeping well in the run-up to Christmas.

Today I'm happy to share our new resource, Managing Complaints & Allegations Against Staff & Volunteers ([link removed]) , for use by those who are working and volunteering in the youth work sector in a range of youth services, projects, and clubs.

Download your free copy >> ([link removed])
The guidance document ([link removed]) will provide youth organisations with guidance on how to respond to and manage both complaints and allegations against staff or volunteers. It is designed to
* provide guidance on differentiating between complaints and allegations of child abuse
* outline the key steps and principles in responding to complaints and allegations in a timely and effective manner
* explain the importance of responding promptly and appropriately

I'd encourage you to download your free copy of Guidance for the Youth Sector on Managing Complaints & Allegations Against Staff and Volunteers ([link removed]) , and if you have any feedback or questions, please feel free to get in touch.

Kind regards,

Siobhán

Siobhán Laffey
Child Protection Programme
National Youth Council of Ireland
3 Montague St
Dublin 2

P.S. We have also developed a workshop to support organisations with this work. If you are interested in our workshops, please get in touch.

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