Hello John
I hope you're keeping well in the run-up to Christmas.
Today I'm happy to share our new resource, Managing Complaints & Allegations Against Staff & Volunteers, for use by those who are working and volunteering in the youth work sector in a range of youth services, projects, and clubs.
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The guidance document will provide youth organisations with guidance on how to respond to and manage both complaints and allegations against staff or volunteers. It is designed to
- provide guidance on differentiating between complaints and allegations of child abuse
- outline the key steps and principles in responding to complaints and allegations in a timely and effective manner
- explain the importance of responding promptly and appropriately
I'd encourage you to download your free copy of Guidance for the Youth Sector on Managing Complaints & Allegations Against Staff and Volunteers, and if you have any feedback or questions, please feel free to get in touch.
Kind regards,
Siobhán
Siobhán Laffey
Child Protection Programme
National Youth Council of Ireland
3 Montague St
Dublin 2
P.S. We have also developed a workshop to support organisations with this work. If you are interested in our workshops, please get in touch.
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