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 *August 26 BIIA Mailing Problem*

We contract with the Department of Enterprise Services (DES) to print and deliver our mail.  We transmit mail to DES three times a day.  On August 26, all BIIA mail transmitted to DES at 4 p.m. wasn't printed or mailed.  The mail consisted of letters, notices, and some orders.  On September 21, we learned about the problem and re-mailed the affected August 26 mail.  Because of this, some people may have received notice for events that were in the past.  Other people may have received a letter or order dated nearly a month earlier.

*Action Taken*

We've met with DES and now receive a daily DES error report, which should stop a repeat of this problem.

*Need Help? *

If the August 26 mailing problem has adversely affected your case pending at the BIIA and you need help, please file a letter or motion through our online filing portal [ [link removed] ].  In your letter or motion, describe the problem and the relief you are requesting. 

*Other Mailing Concerns?*

Please contact Beth Blue at [email protected].

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