Inside the secretive world of work-at-home customer service.

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The Big Story
Sat. Oct 3, 2020

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Meet the Customer Service Reps for Disney and Airbnb Who Have to Pay to Talk to You <[link removed]> Arise Virtual Solutions, part of the secretive world of work-at-home customer service, helps large corporations shed costs at the expense of workers. Now the pandemic is creating a boom in the industry. by Ken Armstrong, Justin Elliott and Ariana Tobin

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Do You Work in Customer Service? We’d Like to Hear About Your Work-From-Home Jobs. <[link removed]> Have you worked with a contractor such as Arise, Sykes, LiveOps or Concentrix? We want to learn more about how customer service works at big companies like Apple, Intuit, Disney and Airbnb. by Ariana Tobin, Justin Elliott and Ken Armstrong

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