Apology for 'test email' communication error

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APOLOGY FOR 'TEST EMAIL' COMMUNCIATION ERROR
Dear John

I am writing in connection with an email you may or may not have received from
the email address "[email protected] .com quot;dated 12 August 2020 and containing the message “Hi, I tried to add
dynamic content, but wasn't able via Assist Edit” with our logo appearing below
the message. I sincerely apologise, but this was sent in error by us when
testing our new database CRM system which is being created.

I deeply regret this incident occurred and would like to sincerely apologise for
any inconvenience caused by the ‘Test CPRE email’, which was sent out in error.

Please rest assured that this incident has been investigated and I can confirm
the email communication was not caused by nor was it due to, an attack on our
systems. Your personal data has not been accessed, or exposed to any
unauthorised personnel or organisations. I can confirm the email did not contain
any malware or suspicious links so, due to the nature of this communications
error, you will not need to update any of your personal security information.

I would like to assure you that your personal data continues to be stored in a
safe and secure manner. View further information on CPRE’s Data Security Policies and Privacy Policy
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CPRE have reported the issue to the Information Commissioners Office, to provide
maximum transparency to all parties involved. We are also conducting an internal
review of all current IT testing procedures, to ensure an incident of this
nature does not occur again.

Kind regards,

Mark Cornish

Director of Finance and Operational Effectiveness

CPRE The countryside charity

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CPRE campaigns for a better future for the English countryside. We work locally
and nationally to promote, enhance and protect a beautiful, thriving countryside
for everyone to value and enjoy. Founded in 1926, we’re a grassroots
organisation, with more than 100 local groups, a branch in every county and
60,000 members and supporters. CPRE is a registered charity (1089685) and a
company registered in England (4302973). CPRE holds and manages data in strict
accordance with the Data Protection Act (2018). Read our Privacy Policy
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Campaign to Protect Rural England, 5-11 Lavington Street, London, SE1 0NZ.
Tel: 020 7981 2800 | www.cpre.org.uk [[link removed]]

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