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Blue Gradient


Information For Medicaid Members and Providers: Upcoming Changes to STAR+PLUS

Effective September 1, HHSC is transitioning contracts for the STAR+PLUS program. This document provides STAR+PLUS members and providers with resources for assistance with go-live concerns.

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*I am a… *



*I need help with…*



*How to get help*



Member



Learning general information about the transition



See the HHSC STAR+PLUS webpage [ [link removed] ]



Member



A complaint about my MCO



Contact your MCO plan first.

If the issue isn’t resolved, contact the HHSC Ombudsman [ [link removed] ]



Member



STAR/CHIP, STAR Health, STAR Kids, MMP, or CHIP



Please see the HHSC Medicaid and CHIP webpage [ [link removed] ]



Member



Understanding how my coverage may be impacted by the transition



Please see the Continuity of Care [ [link removed] ] webpage



Provider



Contracting with an MCO



To contract with an MCO, please see the MCO provider contacts [ [link removed] ] list.

 

If you have already connected with an MCO and have a complaint, reach out to the Health Plan Management Complaints <[email protected]> inbox.



Provider



Understanding how the transition pay impact my billing



Please reach out to the MCO you have contracted with to understand their billing processes



Provider



Understanding how to help my clients through the transition



Please see the HHSC STAR+PLUS [ [link removed] ] webpage for transition resources



* *

For any STAR+PLUS transition related issues, please contact the STAR+PLUS Go Live <[email protected]> inbox.



 









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