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Effective September 1, HHSC is transitioning contracts for the STAR+PLUS program. This document provides STAR+PLUS members and providers with resources for assistance with go-live concerns.
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I am a…
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I need help with…
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How to get help
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Member
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Learning general information about the transition
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See the HHSC STAR+PLUS webpage
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Member
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A complaint about my MCO
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Contact your MCO plan first.
If the issue isn’t resolved, contact the HHSC Ombudsman
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Member
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STAR/CHIP, STAR Health, STAR Kids, MMP, or CHIP
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Please see the HHSC Medicaid and CHIP webpage
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Member
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Understanding how my coverage may be impacted by the transition
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Please see the Continuity of Care webpage
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Provider
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Contracting with an MCO
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To contract with an MCO, please see the MCO provider contacts list.
If you have already connected with an MCO and have a complaint, reach out to the Health Plan Management Complaints inbox.
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Provider
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Understanding how the transition pay impact my billing
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Please reach out to the MCO you have contracted with to understand their billing processes
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Provider
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Understanding how to help my clients through the transition
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Please see the HHSC STAR+PLUS webpage for transition resources
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For any STAR+PLUS transition related issues, please contact the STAR+PLUS Go Live inbox.
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