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*Upcoming Informational Sessions*

*Topic: HCBS CAHPS ® Survey*

The Office of Aging and Disability Services (OADS), in partnership with a survey management provider, Knowledge Services, plans to offer home and community-based service (HCBS) waiver members the opportunity to participate in a survey about their *experiences with our waiver services and supports*. OADS will host online Zoom sessions with Knowledge Services to share information about the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey. These Zoom sessions will provide a high-level overview of the HCBS CAHPS® survey and review options for waiver member participation.

We are hosting three Zoom sessions specific to target audiences: Waiver Members and their Families, HCBS service providers, and Case Managers and Care Coordinators. If you would like to learn more or ask questions, please plan to register for a Zoom session that is most appropriate to your role (e.g., Waiver Member, Service Provider, Case Manager, or Care Coordinator).

"Dates/Times:"


* *Option 1 HCBS Waiver Service Provider and Assessing Services Agency Session:* Monday, October 2, 2023, from 3:00 PM-4:00 PM EST
* *Option 2 Case Managers, Care Coordinators and Service Coordination Agencies*: Tuesday, October 3, 2023, from 11:30 AM-12:30 PM EST
* *Option 3 Waiver Members and their Families, Guardians, or other Stakeholders (e.g., Advocates)* *Session*: Thursday, October 5, 2023, from 11:30 AM-12:30 PM EST ""

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"Zoom Registration:"

There are three Zoom registration links provided below. Please register for the session most appropriate to your role (e.g., Waiver Member, Service Provider, Case Manager or Care Coordinator, etc.).


* *For Option 1 HCBS Waiver Service Provider and*" "*Assessing Services Agency Session, register here: *"[link removed]" [ [link removed] ]""
* *For **Option 2 Case Managers, Care Coordinators, Service Coordination Agencies and Area Services on Aging Session, register here: *"[link removed]" [ [link removed] ]""
* *For **Option 3 Waiver Members and their Families, Guardians, or other Stakeholders (e.g., Advocate), register here: *"[link removed]" [ [link removed] ]""

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