Upcoming Informational Sessions Topic: HCBS CAHPS ® Survey

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Upcoming Informational Sessions

Topic: HCBS CAHPS ® Survey

The Office of Aging and Disability Services (OADS), in partnership with a survey management provider, Knowledge Services, plans to offer home and community-based service (HCBS) waiver members the opportunity to participate in a survey about their experiences with our waiver services and supports. OADS will host online Zoom sessions with Knowledge Services to share information about the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey. These Zoom sessions will provide a high-level overview of the HCBS CAHPS® survey and review options for waiver member participation.

We are hosting three Zoom sessions specific to target audiences: Waiver Members and their Families, HCBS service providers, and Case Managers and Care Coordinators. If you would like to learn more or ask questions, please plan to register for a Zoom session that is most appropriate to your role (e.g., Waiver Member, Service Provider, Case Manager, or Care Coordinator).

Dates/Times:

Option 1 HCBS Waiver Service Provider and Assessing Services Agency Session: Monday, October 2,2023, from 3:00 PM-4:00 PM EST
Option 2 Case Managers, Care Coordinators and Service Coordination Agencies: Tuesday, October 3,2023, from 11:30 AM-12:30 PM EST
Option 3 Waiver Members and their Families, Guardians, or other Stakeholders (e.g., Advocates) Session: Thursday, October 5,2023, from 11:30 AM-12:30 PM EST

Zoom Registration:

There are three Zoom registration links provided below. Please register for the session most appropriate to your role (e.g., Waiver Member, Service Provider, Case Manager or Care Coordinator, etc.).

For Option 1 HCBS Waiver Service Provider and Assessing Services Agency Session, register here: https://mainestate.zoom.us/meeting/register/tZwrcOuspj0uGtRPXhN6yhxQrcqvj9zcQnax
For Option 2 Case Managers, Care Coordinators, Service Coordination Agencies and Area Services on Aging Session, register here: https://mainestate.zoom.us/meeting/register/tZIqceGrpz4vEtZSQBZ5MkA1GkU-5QFscWzh
For Option 3 Waiver Members and their Families, Guardians, or other Stakeholders (e.g., Advocate), register here: https://mainestate.zoom.us/meeting/register/tZwkceusrTIsEtOEKVvt4AAbLc_vNPrAPEK3

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