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The telecommunications regulatory unit at the Minnesota Commerce Department (Department or Commerce) has the responsibility to conduct investigations on telecommunications matters,? advocate before the Minnesota Public Utilities Commission (MPUC or Commission) and enforce Minnesota statutes, rules, and orders of the Commission pertaining to telecommunications. The telecommunications regulatory unit at the Department is within the Division of Energy Resources. Minnesota Statutes section 216A.07 authorizes the Department to represent the public interest in all Commission proceedings.
The Department requests proposals for a technical expert or experts to investigate whether Qwest dba CenturyLink is in compliance with Minnesota Rules applicable to telephone service, or whether the company?s service quality is inadequate and merits the attention of the state regulatory agencies. The expert(s) must have the knowledge and ability to develop information requests to learn how the company is performing its responsibilities to serve Minnesota telephone customers, draft testimony, defend testimony under cross examination, assist in preparing cross examination of other parties, and assist in the preparation of briefs. Technical experts will investigate whether the company is in compliance with the following Minnesota rules :
7810.1100 Complaint Procedure
7810.1200 Record of Complaint
7810.2800 Delay in Initial Service or Upgrade
7810.3300 Maintenance of Plant and Equipment
7810.4900 Adequacy of Service
7810.5000 Utility Obligations
7810.5200 Answering Time
7810.5800 Interruptions of Service
7810.5900 Customer Trouble Reports
A Request for Proposals (RFP) and required forms are available to view and download on the Minnesota Department of Commerce?s RFP website at https://mn.gov/commerce/industries/rfp/ through the submission deadline.
Proposals must be submitted by no later than April 28, 2023 at 5:00 PM Central Time. Proposals must be submitted to [email protected]. Instructions for submitting proposals are detailed in the RFP. Late proposals will not be considered.
This request does not obligate the State to complete the work contemplated in this notice.? The State reserves the right to cancel this solicitation. All expenses incurred in responding to this notice are solely the responsibility of the responder.
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