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Customer Account Representative (Program Specialist 3)
Division: Business Resources Division
Opens: March 20, 2023
Closes: April 3, 2023
Salary: $4,425.00 - $5,960.00 Monthly
About the job
This position represents the Fleet Operations team as a Customer Account Representative within the?Business Resources Division. The incumbent serving in this role will be overseeing the administration of short- and long-term leases, and will include the daily management of the?Department of Enterprise Services' (DES)?Fleet Operations vehicles assigned to specific agency customers statewide. This role will serve as the contact for external agencies.
The position will entail monitoring and tracking information regarding agency leased vehicles, conducts research and analyses regarding vehicle utilization, fuel consumption and compliance of vehicle standards with state agency transportation officers and management, customers? fleets, inputs data, recommends vehicle types, and fleet composition based on customer requirements. Other responsibilities include researching vehicle specifications and processing orders for replacement of new vehicles in collaboration with customers' requirements. You will also train customers on DES Fleet policies, procedures, and guidelines. This role is expected to provide essential customer service support that will include resolving customer complaints concerning Fleet Operations.
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How to apply
Apply online through Government Jobs by April 3, 2023 11:59 pm.
View all DES job opportunities on the DES Careers page.?
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