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St. Paul, Minn. ? For the fifth year in a row, the Minnesota Veterans Homes have received Pinnacle Quality Insight?s Customer Experience Award.in the Skilled Nursing Facility category. The skilled facilities are located in Fergus Falls, Luverne, Minneapolis and Silver Bay.
Pinnacle Quality Insight is a customer satisfaction measurement firm with 26 years of experience in post-acute healthcare. Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,700 care providers in all 50 U.S. states, Canada and Puerto Rico. Only those providers that are in the 85th percentile or higher receive this recognition.
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