Dear Community Partner:

Consumer Action has created a new video to educate community organizations and consumers about the Consumer Financial Protection Bureau's (CFPB) complaint process. The video features a presentation by Darian Dorsey, deputy assistant director with the Office of Consumer Response at the CFPB.

Check out the video to learn about:

The types of complaints the CFPB currently accepts
How the complaint process works
What's most important to include in your complaint
Tips for submitting complaints online or by phone
CFPB tools and resources for helping your community
Consumer Action's community education resources

Check out our Got a gripe with a financial provider? video here. Please share this message with your client communities. Please also remember to subscribe to our YouTube channel for free using this link.

If you have questions about the video, please send them to [email protected]. 

Sincerely,

Linda Williams
Community Outreach and Training Manager
Consumer Action

Through education and advocacy, nonprofit Consumer Action fights for strong consumer rights and policies that promote fairness and financial prosperity for underrepresented consumers nationwide.

www.consumer-action.org

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