Wednesday, February 5, 2020 | 10:00 am PST / 1:00 pm EST

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National webinar
Stepping Into the
Cost of Care Conversation
Wednesday, February 5, 2020
10:00 am (PST) / 1:00 pm (EST)
Register for webinar ([link removed])
A recording of the webinar will be sent to all registrants.
Description
Clinic staff and clinicians typically assume that “someone else” on the care team or health center staff are addressing the Cost of Care (CoC) concerns of patients, or that simply confirming insurance status is sufficient to address patients’ cost conversation needs. Both patient and providers report a willingness to engage in conversations about healthcare costs, yet there are frequent instances of misunderstanding by patients of their financial responsibility for certain costs. Patients’ trust levels for staff and clinicians varies. Clinic workflow prioritized patient throughput rather than proactively exploring patient understanding of costs of copayments and deductibles or out-of-pocket costs for care or medications. Assessment of indirect costs of illness, such as lost work time or transportation for treatments is often minimal. Additionally, the communication of patients’ CoC issues between staff across the steps of the medical visit is minimal.

The current state of cost-of-care conversations at many clinics leads to frequent misunderstandings and unmet CoC needs, which may ultimately increase the work of clinicians and the costs to patients. Clinicians can play a larger role in facilitating conversations about costs with patients, especially those with low health literacy. More frequent discussion of CoC concerns may provide adherence, and thereby outcomes. To assist with practice level improvement, administrators and staff can document CoC issues and better support patients’ understanding.
Learning Objectives

Participants will be able to:
* Better understand the need for systematic, patient-friendly, culturally relevant CoC tools for patients, and for insightful CoC staff training that encourages and enables proactive exploration of CoC concerns;

* Understand the principles of shared decision making and patient-centered care;

* Explore current and best practices for conducting cost-of-care (CoC) conversations in primary care among vulnerable patients, and optimal methods for training FQHC staff members on this emerging CoC issue.

Presented by

Deliana Garcia, MA
Director, International Projects and Emerging Issues
Migrant Clinicians Network

As the Director of International Projects and Emerging Issues for Migrant Clinicians Network, Deliana Garcia has dedicated more than twenty-five years to the health and wellness needs of migrant and other underserved populations. Throughout her career she has worked in the areas of reproductive health, sexual and intimate partner violence, access to primary care, and infectious disease control and prevention. Ms. Garcia is responsible for the development and expansion of Health Network, an international bridge case management and patient navigation system to make available across international borders the health records of migrants diagnosed with infectious and chronic diseases. She has served as the Principal Investigator or member of the research team for a number of studies addressing topics, such as sexual and intimate partner violence prevention among Latino migrant and immigrant families, trauma in transit for migrants crossing international borders, and emotionally-charged dialogue
between patients and health care providers.
This webinar is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $1,094,709.00 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.
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