Last week, I led hearings to get to the bottom of recent airline disruptions, particularly the system failure that left 2 million Southwest Airlines customers stranded over the holidays.

When I asked Washingtonians to share their experiences with airline disruptions, I heard stories of missed holiday celebrations with family members, thousands of dollars spent out-of-pocket – and to top it all off, little to no communication from the airline about what their options were.

I made sure to ask Southwest’s Chief Operating Officer the tough questions that will help us get to the bottom of what happened here – and help us protect consumers from future disruptions.

Will you take a moment to respond to our airline travel survey so I know where you stand as we work to resolve these issues? [[link removed]]

The bottom line is a lot of people suffered because of a system failure on Southwest’s part.

Everyone who was impacted needs to know that Southwest and other airlines will invest in the technology to avoid these disruptions – and that the federal government will protect consumers by holding airline companies accountable.

What do you think? Will you share your thoughts about what we’re doing to protect consumers from future issues? [[link removed]]

Thank you,

Maria

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