D&H Distributing saw 20% growth in sales from small and medium-sized business customers in 2019, in part because of ongoing success in its cloud and device businesses, says co-President Michael Schwab. D&H's cloud success hasn't come at the expense of its server business, as "the combination creates a very robust solution," Schwab says.
A lack of workforce expertise, careless outsourcing and the complexity of cybersecurity management leave many apps and internet-connected devices vulnerable, says Anish Joshi, vice president of technology for Fusemachines. Attacks are increasingly sophisticated and automated, says Sumo Logic general manager Greg Martin, and the two experts describe how artificial intelligence and machine learning are improving cybersecurity.
Logistics trends this year will be driven by the rise in e-commerce, including improved retail package tracking services and price competition among delivery services from big tech businesses such as Uber, Amazon and Convoy, predicts ARTA's Darren Dodson. He also expects increased operating costs for trucking firms resulting from the electronic logging device mandate, as well as growth in so-called white-glove logistics.
Digital channels are replacing account manager relationships as top business-to-business sales drivers, writes John Gunderson. "Your website is more than just the window into your business; it is the key relationship driver for a growing list of customers," he writes.
Daily self-reflection can help leaders understand what kind of job they're doing and how they can improve, writes Gordon Tredgold. "It's all about our teams and our number one job is to put them in a position where they can be successful," he writes.
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