December 2022 • Issue 6, Volume 13 • www.consumer-action.org
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What people are saying
This is extremely important work! I am so grateful [for] the continued advocacy you provide for those in our communities. There is much work yet to be done, but if we can spread the word to "open the eyes" of those who are participating in creating the barriers, perhaps change will occur. Thank you for the presentation today. --Amy Longmore, AOWN, Scottsbluff, NE (see story below, and view the “Restoring Trust: Working to eradicate housing insecurity and expand access to credit” webinar on Consumer Action’s YouTube channel)
Heartfelt honors at Consumer Action’s 51st anniversary awards ceremony
By Ruth Susswein
Last month, Consumer Action marked 51 years of educating, advocating for and empowering consumers nationwide. As part of the celebration, we honored some special individuals and groups who have steadfastly worked to strengthen consumers’ rights and increase accountability. Read more.
Annual convening panel examines issue of housing insecurity
By Monica Steinisch
Hours before our 51st anniversary awards ceremony, Consumer Action hosted a virtual convening, bringing together a panel of experts to discuss the many contributors to, and potential solutions for, housing insecurity. Read more.
Coalition Efforts: Supporting broader complaint data and safe airplane seat size
By Monica Steinisch
Consumer Action often joins its allies in letters, comments and complaints calling for change, standing up for consumer rights, supporting or opposing proposed laws, pressing for enforcement, and objecting to corporate misbehavior, among other activities. We collect these in the Coalition Efforts section of our website. Each month in the INSIDER, we highlight some recent activities. Read more.
CFPB Watch: ‘Shoddy’ background checks and dispute investigations
By Ruth Susswein
In this regular feature, we detail recent actions taken by the Consumer Financial Protection Bureau (CFPB). This month, the Bureau spotlights error-infested tenant background reports and reminds credit bureaus and the companies furnishing them with consumer data that they must dig deeper into understanding consumer disputes. Read more.
Class Action Database: American Airlines to refund groundless baggage fees
By Monica Steinisch
Consumer Action maintains a database of class actions so that interested consumers can learn more, join a pending action or make a claim. Class action lawsuits are an important element of consumer protection and can force changes to anti-consumer business practices and make bad actors return ill-gotten gains to consumers. Read more.
About Consumer Action
Consumer Action has been a champion of underrepresented consumers nationwide since 1971. A nonprofit organization, Consumer Action focuses on consumer education that empowers low- and moderate-income and limited-English-speaking consumers to financially prosper. It also advocates for consumers in the media and before lawmakers to advance consumer rights and promote industry-wide change.
By providing consumer education materials in multiple languages, a free national hotline, a comprehensive website and special reports about financial and consumer services, Consumer Action helps consumers assert their rights in the marketplace and make financially savvy choices. More than 6,500 community and grassroots organizations benefit annually from its extensive outreach programs, training materials and support. Read more.
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