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Marketing, Communications and Outreach Manager

If you have:

• A Desire to represent an innovative public agency focused on serving the community, and supporting its own employees, to deliver critical and essential services.
• Experience and credibility as a written and oral communicator with the ability to be the spokesperson for a public agency.
• The ability to effectively plan, organize, and manage multi-faceted marketing, communications, and outreach campaigns, as well as collaborate and lead staff through competing priorities.
• Experience and a desire to build relationships and partnerships to support the agency and its role in the community.
• Excellent interpersonal skills and the ability to engage effectively and collaborate with staff, co-workers, and community partners.
• Advanced knowledge and skill with Adobe Creative Cloud.
• A proven track record of providing exceptional customer service in every interaction.

Then this position is for you!

Intercity Transit is looking for a Marketing, Communications and Outreach Manager to lead our efforts to inform, engage, and maintain a strong public image. ?The manager will serve as the Agency?s primary spokesperson and direct Agency market research, oversee customer information efforts and publications, and direct programs with employers, schools, and community partners.?

It?s an exciting time to join IT!

Build a career you enjoy, in an agency that is a nationally recognized small urban transit system with diverse services and strong community support. Intercity Transit provides fixed route transit, ADA paratransit and vanpool services in Washington state?s capitol city of Olympia in addition to the neighboring communities of Lacey, Tumwater, and Yelm. This is an exciting time with great opportunities, and we invite you to join us in our mission to provide and promote transportation choices that support an accessible, sustainable, livable, healthy and prosperous community.

As the Marketing, Communications, and Outreach Manager, you will:

• Develop and manage the marketing program for the Agency, to include ridership campaigns and service promotions while promoting the Agency?s branding and multi-year strategic marketing plan and strategies.
• Oversee and support the development of marketing and advertising campaigns and various educational and outreach programs including Youth Education Programs and seasonal Bicycle Community Challenge(s).
• Supervise staff including prioritizing and assigning work, supporting professional development, conducting performance evaluations, and ensuring employees follow policies and procedures.
• Serve as the chief spokesperson and public information officer, which includes issuing media releases and public information communications, responding to or initiating media interest, and maintaining relationships with media contacts.
• Develop and manage publications and reports, public involvement processes, ongoing community and interagency outreach, multi-year communications plan, vendors on advertising and media placement, and website and social media development and communications.
• Provide emergency communications, including service or transportation-related information, and function, as part of the Agency?s senior management team, in the event of a crisis.
• Manage community relations activities by developing and maintaining community partnerships; sponsoring and supporting community events; and performing other related activities.
• Direct the Agency?s market research activities, including customer satisfaction survey and occasional market segmentation, onboard, worksite and paratransit surveys.
• Attend, chair, and support a variety of meetings; serve on committees as requested; make presentations to the Intercity Transit Authority; represent the Agency and makes oral presentations at meetings, conferences, and other external events.
• Direct public involvement processes and community engagement opportunities from both the public and stakeholder groups.
• Develop and present annual division budget; monitor and approve expenditures in accordance with Agency policies and principles of sound fiscal management.
• Administer and report on vendor contracts.

Are you the one we are looking for?

• Bachelor?s degree in Business Administration, Marketing, Communications, or a closely related field.
• Five (5) years of experience in marketing and public relations; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position.
• You must be willing to submit to a criminal background investigation, the results of which must meet the agency?s hiring criteria.
• Knowledge of supervisory principles and practices; media relations; journalism; program management; budgeting; graphic design, social media, AP Style, print production, and web publishing principles and practices.
• Skilled in managing and supporting staff; writing and editing a variety of materials such as news releases and business communications; preparing publications and reports; applying creative thinking; managing projects; preparing and giving oral presentations; Adobe CC graphic design; mass communication technology (GovDelivery); facilitating meetings; managing media relations; market research and data analysis principles and practices; handling multiple tasks simultaneously; and communication, and interpersonal skills.

Intercity Transit is committed to taking the steps necessary to provide the safest workplace possible for our employees. Intercity Transit and our Authority Board require a COVID-19 vaccination as a condition of employment. It is critical that we protect ourselves, our co-workers, families, and customers, in order to accomplish our mission to provide critical transportation services to our community. Candidates will need to provide proof of vaccination or submit a request for accommodation for medical reasons or a sincerely held religious belief.?Please note that while some requests for medical or religious accommodations may be found valid, the agency may not be able provide an accommodation.?

What?s in it for you?

• Work with a wonderful team in an agency that has great opportunities.
• Receive a competitive salary of $101,666.52 - $137,268.24 annually.
• Have an excellent benefits package to include health insurance, various retirement benefit options with employer match in addition to Washington State PERS, as well as generous paid sick and vacation leave.

Ready to jump on board?

We would love for you to apply! Please submit a letter of interest and resume that includes your last ten years of work/volunteer/military/school history to www.intercitytransit.com/employment.? Be advised, we will not consider incomplete applications.? Intercity Transit?s preferred method of communication is via email, so an accurate and active email address is essential.

Completed applications must be received by 5:00pm on Friday, October 7, 2022.

Intercity Transit is an equal employment opportunity employer and strives to provide a culturally diverse workforce. We also take pride in being a drug free workplace. Note that Intercity Transit is subject to requirements of the Federal Drug-Free Workplace Act and CFR Part 40 & Part 655, which prohibit the use of marijuana at any time while employed by Intercity Transit.

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