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Operations Deputy Director

Become Intercity Transit?s Operations Deputy Director and help guide the Operations department through growth and innovation! ?Apply for a unique opportunity to assist the Operations Director in leading the department dedicated to providing Fixed Route, Dial-A-Lift, Customer Service, Vanpool and Village Vans services to the community_._

If *you have*:


* A proven track record of providing exceptional customer service in every interaction.
* A customer focused commitment to continual process improvements.
* A collaborative leadership style with well-rounded strategic thinking and conflict-resolution skills.
* A demonstrated ability to foster an empowered work environment that is open, positive, and supportive.
* Active listening skills and the ability to effectively communicate with a wide range of people both verbally and in writing. For example, communication with customers, staff, stakeholders, colleagues, and other agencies.
* The proficient ability to work with, analyze, and interpret data to identify operational problems and make data informed decisions and changes.
* Creative and innovative problem-solving skills that can address the challenges of a growing agency and transportation network.
* The ability to review and modernize policies and procedures to support the ongoing success of service planning and delivery.
* The ability to effectively plan, organize, prioritize, work independently, and meet deadlines.
* Represented an agency through public speaking, presentations, and meetings.
* An enduring attention to detail and excellent follow-through.

Then* this position is for you!*

We are looking for a customer focused, detail oriented and collaborative individual to join our Operations Department as the Operations Deputy Director. This position is full time and will oversee continual process and operations improvements, collaborating with division leaders and leveraging data to address service delivery accountability. The Operations Deputy Director will also be responsible for overseeing the Operations Scheduling and Training functions.

It?s an exciting *time to* *join IT*!

Build a career you enjoy, in an agency that is a nationally recognized small urban transit system with diverse services and strong community support. Intercity Transit provides fixed route transit, ADA paratransit and vanpool services in Washington state?s capitol city of Olympia in addition to the neighboring communities of Lacey, Tumwater, and Yelm. This is an exciting time with great opportunities, and we invite you to join us in our mission to *provide and promote transportation choices that support an accessible, sustainable, livable, healthy and prosperous community.*

As the Operations Deputy Director", "*you will*:


* Supervise staff including prioritizing and assigning work; conducting performance evaluations; ensure that employees follow policies and procedures; make hiring, termination, and disciplinary decisions and recommendations.
* Provide strategic leadership and vision to the Operations department, ensuring all services are performing to meet department and agency standards for fixed route, ADA paratransit, vanpool, innovative transit, customer service and related activities.
* Be responsible for the design and development of programs and structures to address the accountability of the Operations department.
* Participates in the labor relations including contract negotiations, administration of collective bargaining agreements, grievance investigations, and arbitration proceedings.
* Oversees professional contracts with outside contractors; monitors contractor performance; recommends changes as needed. Monitor administration of agreement/contract terms and conditions, budget performance and implement corrective actions when needed.
* Works with law enforcement and contracted security personnel to provide security to operators and customers.
* Maintain accountability and compliance with all applicable and state and federal laws, agency policies and procedures, and rules and regulations.
* Maintain awareness of latest industry trends and developments. Attends and participates in professional group meetings.
* Meets regular time and attendance standards.

Are you the one we are *looking for?*


* Bachelor?s degree in Public Administration, Business Administration, Transportation, or a closely related field.
* Seven (7) years of progressively responsible supervisory/management level experience in a transit agency; equivalent combination of education and experience may be considered.
* Must possess a valid Washington State driver's license and a Class B Commercial Driver?s License (CDL) with Passenger and Air Brake Endorsement.
* You must be willing to submit to a criminal background investigation, the results of which must meet the agency?s hiring criteria.
* Must have an acceptable 5-year driving history that meets the agency's hiring criteria and maintain acceptable driving record during employment.
* Knowledge of management principles and practices; labor contracts; transportation/operations practices; applicable Federal, State, and local laws, rules, and regulations; conflict resolution techniques; basic mathematics.
* Skilled in monitoring and evaluating subordinate staff; writing reports, business correspondence, and procedure manuals; presenting information and responding to questions from groups of managers, clients, customers, and the general public; negotiating and resolving conflicts.

"Intercity Transit is committed to taking the steps necessary to provide the safest workplace possible for our employees. Intercity Transit and our Authority Board have made the decision to move forward with a COVID-19 vaccination requirement as a condition of employment. It is critical that we protect ourselves, our co-workers, families, and customers, in order to accomplish our mission to provide critical transportation services to our community. Upon employment, candidates will need to provide proof of vaccination or submit a request for accommodation for medical reasons or a sincerely held religious belief.?Please note that some requests for medical or religious accommodations may be found valid, the agency may not be able provide an accommodation.?"

What?s in it *for you?*


* Work with a wonderful team in an agency that has great opportunities.
* Receive a competitive salary of $107,949.64 - $145,751.58 annually.
* Have an excellent benefits package to include health insurance, various retirement benefit options in addition to Washington State PERS, as well as generous paid sick and vacation leave.

?

Ready to *jump on board?*

We would love for you to apply! Please submit a *letter of interest and resume* that includes your last ten years of work/volunteer/military/school history to www.interictytransit.com/employment [ [link removed] ].? Be advised, we will not consider incomplete applications.? Intercity Transit?s preferred method of communication is via email, so an accurate and active email address is essential.

Completed applications must be received by *5:00pm on Friday, September 16th, 2022.*

"Intercity Transit is an equal employment opportunity employer and strives to provide a culturally diverse workforce. We also take pride in being a drug free workplace. Note that Intercity Transit is subject to requirements of the Federal Drug-Free Workplace Act and CFR Part 40 & Part 655, which prohibit the use of marijuana at any time while employed by Intercity Transit."

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