When the government announced a £150 council tax rebate to every household, to ease the pain of soaring energy and shopping bills, payment seemed like a relatively straightforward task for billing authorities to perform.
But, despite it seeming simple, that is far not always the case. Short notice, the need for new software, staffing shortages, low direct debit take-up and cash constraints are among the hurdles councils said they faced.
Paul Honeyben, strategy director: local government finance and improvement at London Councils, emphasised: "With less than two months’ notice, London boroughs have processed over 1.7m payments through three different methods, delivering more than £257m of support in just three months.
"This is a remarkable achievement for busy revenues and benefits teams across the capital."
But he added: "However, London boroughs face additional challenges in passing on the rebate quickly as they have around 10% fewer eligible account holders registered for direct debit payments, largely due to London's more transient population."
Read more