“Effective ministry requires learning the art of handling conflict appropriately. Terasa Cooley brings experience to the literature to provide an accessible, informed, hopeful book. From ‘knowing yourself’ to ‘a plan for action’, Dr. Cooley holds the hands of anxious clergy leadership and helps them find a way through. Read this book a long time before the conflict arises; and then you will have the skills to navigate the complex—an outstanding book, which needs to be in the hands of every clergy person.” —The Very Rev. Dr. Ian Markham, dean and president, Virginia Theological Seminary