I’m Jen and I’m a Crisis Services Digital Supervisor here at The Trevor Project. That means I support our chat and text counselors as they connect with LGBTQ youth across the country.
I spent my Thanksgiving at work, online with LGBTQ youth. During that 390 minute shift, there was one particular minute that I remember most--the minute a young person told me how grateful they were to have access to TrevorChat that day.
This young person identified as non-binary, and reached out for help via chat because they didn’t have to use their voice. At The Trevor Project, we never assume someone’s gender identity, but for a lot of young people, misgendering happens on a regular basis due to assumptions about their voices, the way they look, the clothes they wear, etc. For trans and non-binary young people who experience discomfort or dysphoria regarding their voice, chatting with trained, LGBTQ competent crisis counselors online can feel more affirming than reaching out over the phone. As a non-binary person myself, I know how difficult it can be to be recognized for the identity that feels true to myself. I felt so honored to support this young person in their vulnerability and bravery over a medium that felt comfortable for them.
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