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Estates Rents Assistant [ [link removed] ] 26-11-2019 12:00 AM GMT 19,171
Full Time , Hours per week - 37
Permanent
**The starting salary is 19,171 (level 1) rising to 19,945 (level 2) on first year anniversary, subject to satisfactory completion of a probation period (pro rata for part time)*
Please ensure you read our Terms and Conditions Information which includes advice on pay, annual leave and hours of working.* *Describe here what the daily activities of the role are:* Daily debt chasing on rent and service charge arrears to improve income recovery
Weekly arrears update to budget managers to highlight issues and request actions
Monthly arrears meeting with property managers to resolve outstanding queries
Quarterly billing for service charge and raising credit notes where appropriate
Dealing with tenants disputes and liaising with property managers to provide timely solutions *
ESSENTIAL REQUIREMENTS:* Experience in providing proactive and effective debt management and income recovery
Experience of dealing with difficult conversations with customers with tact to enable positive resolutions
Ability to actively problem solve and implement solutions in a focussed and positive way
For informal enquiries please contact Mandy Bryce,*Tel:*0115 876 4214*Email:*"
[email protected]"
This role requires you to participate in the on call rota.
*This post is covered by the statutory duty under Part 7 of the Immigration Act (2016) (English Language Requirement for public sector workers) and therefore the ability to speak fluent English, as detailed in the job description and person specification, is an essential requirement for the role*.
Nottingham City Council is open to conversations regarding flexible working options at the point of interview.
If you have any technical issues completing your application form please contact"
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