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Military Times | VA secretary promises improvements in medical wait time data
Veterans Affairs Secretary Denis McDonough acknowledged that he is “frustrated” with inconsistency in how medical appointment wait time data is calculated and recorded within the department’s health care systems, and promised changes on the issue later this year.
In a statement Friday, officials from Concerned Veterans for America said they have serious concerns with the failings reported by the inspector general.
“CVA has been calling out the VA’s transgressions in both calculation and presentation of patient wait times,” said Russ Duerstine, deputy director for the group. “I can only imagine the frustration a veteran must experience when they can’t find a straight answer to how long it will take to get care.”
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