US e-commerce rose by 14.2% last year, to $870.78 billion, with 55.4% of that growth coming from Amazon, per the Commerce Department and Digital Commerce 360. Amazon and its third-party sellers totaled an estimated $378.95 billion in gross merchandise value last year, or 43.5% of all GMV.
The ODP Corp. earned $32 million in the fourth quarter, up from $31 million in the year-ago period. The company had quarterly revenue of $2.04 billion, down from $2.09 billion.
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Large distributors likely have analytics in place, so they should focus this year on acquisitions and channel expansion, says John Gunderson, vice president at epaCUBE. "For small distributors, I think those that embrace pricing optimization, sales analytics, a decent e-commerce platform, and go out and arm their sales team with strong analytics are the ones that are going to take share," Gunderson says.
5 Key Success Factors for Fast Retail Delivery Consumers want their goods — fast. And when that order arrives, they expect it to be right. Are you confident that you are offering fast, reliable delivery? Join Pivotree and Fluent Commerce to learn the 5 key success factors for fast retail delivery. Register for the webinar.
Some 66% of business-to-business buyers report that they're "self-serving" content before getting in touch with brands and 53% would prefer to make purchases without contact from salespeople, according to a Considered Content report. In addition, 52% say they won't revert to pre-pandemic buying behavior and 63% of B2B marketers believe the customer journey has been permanently altered.
Good salespeople can progress to greatness by being adaptable when working with customers, constantly looking for opportunities and learning about new trends and technologies, says Philip Kennedy, vice president of sales at CADY. Salespeople must also find a balance between searching for new opportunities and maintaining existing relationships, Kennedy says.
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Incorporating resilience "as a team practice and a team principle and a team priority" helped companies manage the immediate crisis of the pandemic, but sustaining that will require a different approach, says consultant Keith Ferrazzi. Teams should be asked to reflect on the past two years and decide what they want to keep and what they want to change, Ferrazzi says.
Build a culture of respect by spelling out specific acceptable behaviors for leaders, rewarding those who excel and coaching those who don't, says S. Chris Edmonds in this blog post and video. "If leaders or team members are unable to treat others with respect and demonstrate your valued behaviors in every interaction, lovingly set them free," Edmonds says.
Using traffic analytics to understand consumer behavior With the emergence of vehicle traffic analytics, retailers can now have a more complete understanding of consumer behavior at a hyper-local level. Join Korem as they discuss traffic analytics solutions and how to develop business intelligence dashboards for brand and marketing managers. Watch the webinar.
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