Please join us for this webinar on transaction costs.
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Hi John,
This is a reminder to please join Innovations for Poverty Action (IPA) for the following webinar:
The Cost of Sending Money in Nigeria: Insights from an Audit of Mobile Money and Mobile Banking Transactions
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Wednesday, February 23, 2022
11 AM - 12:30 PM WAT
Register Now
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How much does it cost to send money in Nigeria? It’s not an easy answer.
IPA and Inclusion for All conducted an audit study to compare the actual costs of using digital financial services in Nigeria against providers’ officially stated prices and fees. Researchers find that in 38% of cases, customers receive inconsistent pricing information from customer care—worse still, in 12% of cases the customers receive no information. In addition to this, financial transactions conducted by phone failed often and the prices consumers paid sometimes exceeded caps set by the Central Bank of Nigeria. The findings suggest addressing pricing transparency and compliance is key to protecting consumers and increasing financial inclusion.
In this webinar, researchers will share key insights from the IPA brief, “Measuring Fees and Transparency in Nigeria’s Digital Financial Services
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.” They will be joined by experts from the banking and mobile money communities to discuss what providers can do to address these challenges, safeguard consumers, and increase financial inclusion in Nigeria.
Panelists
Tim Newbold
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, Regional Director, West Africa, Africa Practice (moderator)
Adedotun Ifebogun
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, Head, Retail & SME, Wema Bank
Jay Alabraba
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, Chairman, Association of Licensed Mobile Payment Operators (ALMPO)
Rashida Monguno
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, Director, Consumer Protection Department, Central Bank of Nigeria (CBN)
Gbenga Adebayo
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, Association of Licensed Telecoms Operators (ALTON)
Presenter
William Blackmon
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, Research Manager, Financial Inclusion, IPA
With remarks from
Chukwuemeka Eluemunor
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, Director, IPA Nigeria
Rafe Mazer
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, Consumer Protection Initiative Director, IPA
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