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February 8, 2022
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Associated Wholesale Grocers is among food companies relying on temporary workers because of difficulty hiring and workers out sick with COVID-19. The distributor is covering the costs of lodging and transportation for many of these temp workers, says CEO David Smith.
Full Story: The Wall Street Journal (2/7) 
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Making an Order Portal Work For You
Moving sales online from other more manual workflows might sound like a major chore, but with a few steps it can be quite productive. Here are four ways businesses can benefit from leveraging technology to more easily capture and manage orders: LEARN MORE
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Operations and Technology
Companies should maintain higher levels of inventory in an inflationary environment to reduce their tax burden and reap gains from having an appreciating asset, writes Clint Reiser. However, "high storage costs would lower the ideal quantity of inventory to be held," Reiser writes.
Full Story: Logistics Viewpoints (2/2) 
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A total of 42,100 jobs were added by trucking, warehousing and parcel delivery businesses last month, according to the Bureau of Labor Statistics. Companies that hired more seasonal workers likely kept them on after the holidays as the US labor market remained tight, according to Indeed economist Nick Bunker.
Full Story: FreightWaves (2/4),  The Wall Street Journal (2/4) 
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Customers Want a Better Experience.
Research shows that unified commerce drives revenue with increased sales and margins. Unified Commerce focuses on the customer experience while enabling your employees with everything they need to respond to customer needs quickly and accurately. Get the whitepaper
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Sales and Marketing
Companies can better navigate inflationary pressures and supply chain disruptions by using precision pricing instead of across-the-board price hikes, write Jonathan Byrnes and John Wass of Profit Isle. To implement precision pricing, companies should use enterprise profit management tools to identify actual costs, create profit profiles and anticipate profitability risk factors when drawing up contracts.
Full Story: Harvard Business Review (tiered subscription model) (2/4) 
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Changes to the B2B sales environment mean organizations must "become omnichannel orchestrators, adopt a value-creation mindset and enable continuous change management," this McKinsey analysis states. These "seismic shifts" require developing salespeople's skills, adopting solution selling and adding more commercial leadership roles, the authors write.
Full Story: McKinsey (2/2) 
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A retailer's best technology tool: traffic analytics
With the emergence of vehicle traffic analytics, retailers can now have a more complete understanding of consumer behavior at a hyper-local level. Join Korem as they discuss traffic analytics solutions and how to develop business intelligence dashboards for brand and marketing managers. Register for the webinar.
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The Business Leader
Research into job interviews suggests rapport can be built quickly by talking about commonalities rather than through nonverbal techniques or a combination of the two, studies suggest. Other research suggests that people worry that sharing personal details will be received poorly when the opposite is more likely.
Full Story: The Horizons Tracker (2/3) 
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Employees are less likely to resist change and more likely to contribute when they feel they have a voice in the plan and have had their needs and questions addressed, write Ken Blanchard and Randy Conley. "Pay special attention to addressing their concerns about how the change will personally affect them," they write.
Full Story: SmartBrief/Leadership (2/3) 
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What trends will move digital commerce in 2022?
Pivotree experts share their predictions for 2022 across three critical areas of commerce: Supply Chain, eCommerce, and Data Management. Join us for an interactive chat to find out when and how supply chain woes could ease up, the trends we expect to accelerate, and 3 areas of CX to focus on. Watch the webinar.
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NAW Distribution Leadership Program -- Creating Smarter Business Leaders
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Help your company develop strategic thinkers and an agile team when your employees participate in this one-week course. The NAW Distribution Leadership Program draws on the latest business practices, tailored to the distribution industry, and those business practices are delivered by award-winning faculty from The Ohio State University's Fisher College of Business. Register your leaders today!
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