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Hi John,
Please join Innovations for Poverty Action (IPA) for the following webinar:
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How much does it cost to send money in Nigeria? It’s not an easy answer.
IPA and Africa Practice’s Inclusion for All initiative conducted an audit study to compare the actual costs of using digital financial services in Nigeria against providers’ officially stated prices and fees. Researchers find that in 38% of cases, customers receive inconsistent pricing information from customer care—worse still, in 12% of cases the customers receive no information. In addition to this, financial transactions conducted by phone failed often and the prices consumers paid sometimes exceeded caps set by the Central Bank of Nigeria. The findings suggest addressing pricing transparency and compliance is key to protecting consumers and increasing financial inclusion.
In this webinar, researchers will share key insights from the IPA brief, “Measuring Fees and Transparency in Nigeria’s Digital Financial Services.” They will be joined by experts from the banking and mobile money communities to discuss what providers can do to address these challenges, safeguard consumers, and increase financial inclusion in Nigeria. Speakers will be announced closer to the event date.
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