Special guests from the U.S. Department of Justice will lead business owners and employees in an interactive webinar covering the basics of the ADA’s service animal rules. In recent years, increasing numbers of customers enter businesses with animal companions in tow. The ADA requires businesses that provide goods or service to the public to permit service animals inside facilities; but emotional support animals are not protected under the ADA. Determining how to respond to a disruptive animal can be tricky, and small businesses must also determine whether the animal is a service animal or an emotional support animal without risking an ADA violation and lawsuit.

This webinar will:

• Review the differences between service animals and emotional support animals
• Discuss how employees can and should respond to disruptive animals
• Recommend best practices for responding to customers with animal companions

Please submit your questions ahead of the webinar so we can make sure to answer them.