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Allow/Decline, Original Artwork from Identity 2.0 ([link removed])
Deceptive Design Untangled
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Ever felt tricked into doing something online? Frustrated when a subscription is all but impossible to cancel?

Built into our online experiences, there are unfair and exploitative practices, often termed “dark patterns”, designed to manipulate or nudge us towards certain choices. Deceptive design is widespread today — and regulators are taking note. France’s data protection watchdog recently fined ([link removed]) Google and Facebook nearly $240 million for manipulative cookie practices.

And while, say, endless searching for an “X” to close a pop-up ad may be irritating, simple frustration is not the only harm deceptive design can cause.

Bad default settings or complicated privacy setting processes ([link removed]) can encourage users to give away more of their personal data than they may like—which is then used for surveillance advertising ([link removed]) , and, in some cases, has also been used to discriminate on the basis of race and ethnicity ([link removed]) and to manipulate voters to swing elections ([link removed]) .

Deceptive user experiences can come with financial costs, too. Online retailers frequently employ deceptive timers and gamification techniques ([link removed]) —you have 43 seconds to grab this incredible deal!—to get consumers to spend more. And in India, unsuspecting parents can soon go into debt ([link removed]) when signing up for edtech programmes that appear “free at first glance”.

As Kat Zhou ([link removed]) , creator of , explains ([link removed]) :

“It's our time, our money, and our data that's on the line. Anti-patterns affect all of us. We deserve better.”

Here we untangle the harms of deceptive design and how we can instead move toward trusted design patterns ([link removed]) .
How deceptive design tricks you online
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I think the internet has made it easier to industrialize the way in which we persuade and, in turn, manipulate and deceive each other.

Harry Brignull, User Experience Designer and Consultant | via recode ([link removed])

Deceptive design, by the numbers

12: Harry Brignull, who first coined the term "dark patterns", has identified twelve main types, from bait and switch to privacy zuckering (DarkPatterns.org ([link removed]) )

21 percent: Customers spend 21% more at ticketing site StubHub if they are not shown all fees upfront, a pattern known as drip pricing, one study found. Professor Steven Tadelis said: “I can’t think of a good reason to allow this practice in any country as the harm to consumers is clear from our study.” (Berkeley Haas ([link removed]) )

$13 million: In 2015, Linkedin settled a lawsuit over its use of deceptive design to collect new users’ email contacts for $13 million (The Markup ([link removed]) )

95 percent: 95% of 240 top trending apps on the Google Play Store included one or more deceptive patterns in their interfaces, according to one study. 49% of the apps included seven deceptive patterns or more (Association for Computing Machinery ([link removed]) )

16: 16 different consumer organisations in Europe and the United States are taking action against Amazon, based on the Norwegian Consumer Council’s analysis of the Amazon Prime cancellation process (Norwegian Consumer Council ([link removed]) )

Poll time

It's called the "roach motel ([link removed]) " ([link removed]) : a design that makes it easy to get into a certain situation, like a subscription, but very hard to get out of it.

In Norway, 1 in 4 adults report experiencing difficulties ([link removed]) cancelling a subscription to a digital content service, according to a survey from the Norwegian Consumer Council.

These struggles include:
* An annoying or time consuming cancellation process
* Difficulty contacting customer service
* A complicated website
* Not knowing how to cancel

We want to know: have you ever experienced difficulty cancelling a subscription for one of those reasons?
Yes ([link removed])
No ([link removed])
I'll share my experience ([link removed])
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Deceptive design affects the most vulnerable. Inequalities offline are amplified online.

Professor Jasmine McNealy, Associate Professor, University of Florida | via Web Foundation ([link removed])

Explore further:

📣 Discussion ([link removed]) : The Impact of Dark Patterns on Communities of Color

💡 Research ([link removed]) : Shining a Light on Dark Patterns

Demystifying deceptive design

Tinder. Candy Crush. Instagram. Google Maps. Yelp. Your favorite apps may be in on the game of deception. I, Obscura, a zine from Stanford Digital Civil Society Lab, illuminates how.
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Human behaviour and psychology should not be weaponised for commercial interest.

Amanda Manyame and Ridwan Oloyede, Researchers | via TechHive Advisory ([link removed])

👀 See something, say something

Take a stand against deceptive design. Share any examples you’ve seen with the Dark Patterns Tip Line. Your tips will help hold companies accountable for these harmful practices.
Report a pattern ([link removed])

Moving toward trusted design patterns

Our Tech Policy Design Lab is exploring ways ([link removed]) to curb the widespread practice of deceptive design and move us toward trusted design patterns. We look forward to bringing together policymakers, tech companies, and researchers to co-create solutions that put people and their needs first.

Reach out to us (mailto:[email protected]) to explore how you can participate in our free Tech Policy Design workshops and get ahead of the curve by co-creating trusted design solutions. Or share this with someone you know who’d love to get involved.

To learn more, join us at MozFest for a panel discussion on 7 March 2022.
Shedding Light on Deceptive Design: Getting Control of Our Online Lives | Register now ([link removed])

A note on language

Our Tech Policy Design Lab project was originally called “Dark Patterns - Moving Towards Trusted Design”. Though “Dark Patterns” has been the prevailing term to describe the problem for several years, this language reinforces the exclusionary framing that “dark” is “bad” and “light” is “good”. That’s why, after engaging with our community, we have changed the project name to “Deceptive Design: Moving Towards Trusted Design Patterns”.
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, 2022

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