Fastenal is getting a new office building in Winona, Minn., through a public-private redevelopment partnership. About 400 employees from the company's 1,800-member Winona workforce will move into the building when it is complete in 2021, and it could house as many as 600 employees.

Nicholas Markets, a family-owned operator of four grocery stores in New Jersey, has become the 51st member of the Wakefern Food cooperative. Wakefern will rename the stores under its The Fresh Grocer brand, which currently has nine stores in Pennsylvania and Delaware.

The Amazon Business procurement service and free, speedy Amazon Business Prime delivery service for select products are now available in Canada. Amazon Business, which began in 2015, is also available to "hundreds of thousands" in the US, France, Germany, Italy, India, the UK, Spain and Japan and generates more than $10 billion in annual sales, according to the company.

Honeywell has opened the Honeywell Robotics center in Pittsburgh to influence the supply chain of tomorrow through novel technologies that help customers curtail risk and cope with labor deficiencies. The move comes amid an increased use of automation in warehouses and supply chains.

Jia Wertz explores how business-to-business marketers can deliver the best e-commerce experience using examples from B2B brands, including identifying and eliminating customer pain points and updating services or products based on customer feedback. She emphasizes the importance of nurturing customers to ensure long-lasting relationships by being transparent about any problems and offering freebies.

Exceptional customer service can go a long way toward keeping existing customers' business, and companies should assess their customer service by first looking at their online reviews and those of their competitors, Susan Merlo writes. She also suggests designating an in-house customer experience leader who can conduct cross-department research and make sure customer service remains a top priority.

Neither sports teams nor workplaces have to be zero-sum games when leaders focus on setbacks as opportunities and seek to continuously grow employees' skills, writes James daSilva. "Managers often can't affect the overall outcome or external factors, but they can be a guide and resource for helping their teams be the best possible version of themselves," he writes.

NAW Institute Fellow Mark Dancer and Mike DeCata, President and CEO of Lawson Products, will have a lively and informative discussion about how distributors can lead in the age of B2B innovation, defeating disruption and reinvigorating our business economy through digital transformation. Register for NAW's Nov. 14 "Welcome to the Age of B2B Innovation" webinar, sponsored by PROS. Can't attend? Register anyway and we'll send you a webinar replay link.

"Innovate to Dominate: The 12th Edition in the Facing the Forces of Change Series" is less a report on trends and more of a roadmap for innovation. It helps distributors connect the dots between the forces of change and how distributors can change their business to capture opportunities ... and defend their business when necessary. The best innovations are about getting ahead instead of catching up. Save 10% per copy for a limited time using discount code FFC10 at checkout.

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