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November 11, 2021
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Cardinal Health has had to raise prices on medical products to cover higher costs for materials and shipping, says CEO Mike Kaufmann. The distributor expects to spend up to $125 million more on supply chain in fiscal 2022 but expects operating profit to be unaffected.
Full Story: BNN Bloomberg (Canada) (11/9),  The Business Journals (tiered subscription model)/Columbus, Ohio (11/9) 
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C&S Wholesale Grocers is acquiring 12 Tops grocery stores in New York and Vermont and will have its affiliate GU Markets run them under the Grand Union name. Store reopenings are planned for January and February.
Full Story: Supermarket News (free registration) (11/9) 
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Performance Food Group earned $4.7 million on sales of $10.4 billion in the fiscal first quarter, with both figures up from a year ago. Case volume increased by 17.8% even without considering the acquisition of Core-Mark.
Full Story: RTT News (11/10) 
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Operations and Technology
A three-week trial called Run on Less — Electric tested electric trucks in real delivery situations, and experts say it highlighted both the challenges of using the new technology and the benefits. One advantage: Drivers liked the new technology and its low maintenance, which the industry hopes will help bring in new drivers.
Full Story: GreenBiz (11/9) 
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Sales and Marketing
Sales leaders often misinterpret success as meaning that their processes and strategies don't need improvement, writes David Brock. Avoid becoming complacent by constantly challenging accepted ideas and looking for potential areas of improvement, Brock suggests.
Full Story: Partners in Excellence Blog (11/9) 
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A business-to-human marketing approach focuses on building long-lasting, emotional connections with individual prospects, writes Monica Kumar, who explains some of the strategy's key principles. Demonstrate that your company empathizes with customers' key issues through uplifting content that presents tailored solutions and go the extra mile to make customers feel special, Kumar advises.
Full Story: Forbes (tiered subscription model) (11/9) 
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The Business Leader
Change your meeting culture by sparking "productive tension" that has a clear business purpose, relies on behavioral data to start debate and disrupts how meetings usually go, writes CEO coach Sabina Nawaz. "Be explicit about the reason you are raising the heat, so others don't accuse you of taking potshots at the team or questioning their work," Nawaz writes.
Full Story: Harvard Business Review (tiered subscription model) (11/9) 
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Free NAW Webinar: How AI Personalization Transformed B2C Sales, and The Case for AI in B2B Sales
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AI has completely changed the landscape of B2C sales -- the companies that have adopted it deeply are dominating their competition. In part 2 of this series, we'll explore what B2B distributors can learn from these B2C companies and what kinds of problems distributors can solve with AI. Register here.
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NAW 2022 Executive Summit: THE FUTURE OF DISTRIBUTION IS NOW!
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The NAW Executive Summit is back in-person January 25 - 27, 2022 and it will be bigger and better than ever before! Learn more about the NAW 2022 Executive Summit.
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