The company was fined $6 million for exploiting people leaving prison.

Prison Policy Initiative updates for October 28, 2021 Showing how mass incarceration harms communities and our national welfare

The CFPB’s enforcement order against prison profiteer JPay, explained [[link removed]] The company was fined $6 million for exploiting people leaving prison. [[link removed]]

by Wanda Bertram

Last week, the Consumer Financial Protection Bureau fined JPay, a prison services provider, [[link removed]] $6 million for exploiting people leaving prison. Below, we explain why the Bureau's enforcement order against JPay—which builds on some arguments [[link removed]] we made in 2015—is a victory for criminal justice reform.

JPay is a private company widely known for selling video calls, emails and other technology to incarcerated people, but it has a less-well-known business providing pre-paid debit cards to incarcerated people upon release. This update concerns that last business.

We've previously discussed [[link removed]] how a growing number of prisons force people leaving custody to receive money—such as wages earned inside, unused "trust account" balances, or small reentry stipends—on pre-paid debit cards riddled with high fees. The companies issuing these "release cards," including JPay, have imposed fees for checking one's account balance at an ATM, making a purchase, closing an account, and simply having an account at all, eating up formerly incarcerated people's meager account balances.

The CFPB's enforcement order against JPay will protect many people from these unreasonable and unjust fees going forward. The order takes four important steps:

The order prevents JPay from charging any fees on release cards in the future, other than an "inactivity fee" that can only be triggered after someone does not use their account for 90 days. For JPay customers, the complex matrix of extraneous fees is now gone, hopefully forever (though the consent order does expire after five years). The order affirms that the CFPB has the jurisdiction to regulate release cards under the Electronic Fund Transfer Act, basically staking a claim for the Bureau to oversee JPay and other release-card issuers and take enforcement action when necessary. (In 2016, when the CFPB was conducting a rulemaking concerning prepaid cards, the Prison Policy Initiative brought the growing use of release cards to the agency's attention.) The order clarifies that under the Electronic Fund Transfer Act, people being released from prison cannot be forced to receive "gate money" (stipends for reentry) on prepaid debit cards. Instead, people must be given multiple options for receiving gate money, such as a paper check or cash. The CFPB has previously noted that the same protection applies to wages earned in prison, but it's not entirely clear how this works with accumulated wages that are paid out in a lump sum when someone leaves custody. The order spells out in detail how some of JPay's business practices are unfair or abusive under the Dodd-Frank Act. This part of the order may prove critical for lawyers and activists fighting for further consumer protections for incarcerated people: Dodd-Frank prohibits unfair, deceptive, or abusive practices, but these are broad terms that need refinement, and the CFPB's order provides that kind of refinement so that advocates can hone their strategies.

Readers who want further reading on this topic, particularly journalists, might find the following resources helpful:

Our 2015 report/comment letter Curbing the exploitation of people released from custody, [[link removed]] which we submitted to the CFPB during a rulemaking period, explains the problems with release cards, names the biggest release card providers (including JPay), and argues that the CFPB has the authority to regulate these companies. Our blog post "A partial victory: release cards included in CFPB's new regulations" [[link removed]] sums up what the CFPB did -- and didn't do -- to regulate release cards during its 2015-16 rulemaking. Our page of research on exploitative in-prison services, [[link removed]] including telecom services, commissary, and prison banking may provide further ideas. The Consumer Financial Protection Bureau's searchable database [[link removed]] of consumer complaints may help journalists looking for leads as they report on this issue. Contractual terms for all prepaid debit cards (including release cards), available in a searchable database [[link removed]] maintained by the CFPB.

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For more information, including footnotes, see the full, online version of this briefing.

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Other news: Blood from a stone: How New York prisons force people to pay for their own incarceration [[link removed]]

In a guest post [[link removed]], members of the New York University Prison Education Program Research Collective share first-hand accounts of the damage done when prisons shift financial costs to incarcerated people.

One important action can help end local prison gerrymandering in Wisconsin [[link removed]]

Wisconsin is home to some of the most dramatic examples of local prison gerrymandering.

In this post [[link removed]] we explain how a simple step from the state's attorney general can help fix this.

Please support our work [[link removed]]

Our work is made possible by private donations. Can you help us keep going? We can accept tax-deductible gifts online [[link removed]] or via paper checks sent to PO Box 127 Northampton MA 01061. Thank you!

Our other newsletters Ending prison gerrymandering ( archives [[link removed]]) Criminal justice research library ( archives [[link removed]])

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