Cardinal Health has introduced two tools for independent pharmacists: a digital service called NavixRx to help with order management and an e-commerce storefront to sell more than 11,000 over-the-counter products straight to consumers. NavixRx is meant to simplify compliance packaging for patients taking multiple medications.

Much goes into investigating a cyberattack, and the time to make plans for that is before the incident happens, writes Tom Morse of Epiq. Morse covers nine steps of the process, pointing out an effective plan identifies who will respond, what information is covered, where that data resides, and how the problem will be fixed.

Almost 90% of US consumers surveyed by Oracle say supply chain disruptions have had a negative effect on their lives, with 60% encountering shortages that kept them from buying things they wanted and 51% having to cancel orders. Ninety-four percent say they want brands to provide more support to address their concerns, including shipping status updates, inventory transparency and discounts or refunds when orders are canceled or delayed.

Distributors can increase average order value for online purchases by highlighting related and relevant products, offering promotions and using clearance offerings to free up inventory, writes Unilog Chief Growth Officer Ben Stump. Stump also recommends offering "volume discounts, bundled product pricing and free shipping above a certain spending threshold."

Sales planning must become more agile as buyers have asserted more control over the purchasing process and real-time insights have allowed salespeople to adjust strategies quickly, write leaders from ZS Associates. The shift has also changed the role of sales managers, who used to lead according to established plans and must now use technology to help their teams switch tactics as needed.

Don't get stuck litigating the past, conveying a lack of interest or asking leading questions like "Don't you agree?" writes Dan Rockwell in this list of 12 phrases. "Questions that begin with 'don't' insult people's intelligence and pressure them to agree," he writes.

Leadership would be easier if you could learn everything you need to know from a book, but as Wally Bock writes, the reality is that leadership involves constant learning, transparency and vulnerability to enjoy its rewards. "If you love the work and do it well, leadership work is a marvelous way to spend the days of your life," he writes.