Amazon has revamped its process for customers to file complaints about problems with products purchased from third-party sellers, and it will now pay up to $1,000 for damage or injuries caused by those products. Starting Sept. 1, consumers with complaints will be able to file them with Amazon instead of having to contact the seller, and the e-commerce company will evaluate the complaints and take responsibility if the seller doesn't.
5 Tech Trends Revolutionizing E‑Commerce Fulfillment During the pandemic, consumers became increasingly reliant on e-commerce. This increase in demand presents new challenges for retailers. Download Kindred's "5 Tech Trends" whitepaper to learn how to increase throughput, accuracy and efficiency for your e-commerce fulfillment operation.
Supply chain leaders can lose a core capacity, such as shipping, communication, materials acquisition or financial flow, but they can improve resilience by working to avoid predictable risk event outcomes, writes James Rice of MIT's Center for Transportation & Logistics. If companies focus on the outcome, rather than the core capacities, they can form a plan to respond to disruptions, Rice writes.
Sales leaders can increase their teams' effectiveness simply by giving their salespeople the means to organize their information, files and activities, writes Colleen Francis. "Salespeople need to keep everything in one dedicated spot -- organized well -- so that they can reference what they need to, quickly and easily," Francis writes.
A low-interest category is no excuse for a lack of creativity, writes Lucky Generals' Andy Nairn, who outlines six ways business-to-business marketers can spark enthusiasm among their audiences. Showcase your brand's emotional benefits, don't shy away from radical thinking, use humor and find one simple human truth that epitomizes your product or service, Nairn advises.
The Cynefin framework categorizes business scenarios into five categories, ranging from simple to unknown, and can help leaders identify where they are and what actions are needed. Even with that framework, be careful not to default to a singular solution, such as viewing everything as complex or wanting to delay action.
Employees are more likely to feel engaged in their work when they control their time, are trusted by their managers and when wellness is part of the culture, not just a benefits package, says Denise Lee Yohn in this blog post and video. Companies "must also cultivate a sense of inclusion, psychological safety and hope, and ensure employees understand the purpose and value of the work they do," she says.
It has been a long time but, finally, we will be together again! Designed for C-suite executives, these roundtables provide actionable strategies that will increase your company's competitive advantage. Companies belonging to this community are from distribution firms that exceed $1 billion in annual sales. You'll engage in thought-provoking conversations with your peers and hear from industry experts on topics that will ultimately increase your profits! Register today.
