Internal company documents lay out its tactics.
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The Big Story
Thu. Oct 17, 2019
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Using lobbying, the revolving door and “dark pattern” customer tricks, Intuit fended off the government’s attempts to make tax filing free and easy, and created its multi-billion-dollar franchise.
by Justin Elliott and Paul Kiel
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More From This Investigation
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The move by TurboTax maker Intuit to charge more lower-income customers has helped boost revenue.
by Justin Elliott and Paul Kiel
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An outside firm echoed ProPublica’s reporting but defended the oversight of the tax-prep program meant to help millions of Americans file their taxes for nothing.
by Justin Elliott
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The video obtained by ProPublica shows the CEO defending the company as committed to “integrity without compromise.”
by Justin Elliott and Lucas Waldron
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Intuit, the maker of TurboTax, created and promoted a “military discount” that charges service members who are eligible to file for free.
by Justin Elliott and Kengo Tsutsumi
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Readers have helped us figure out exactly how TurboTax maker Intuit and other companies make money off taxpayers. We want to hear more.
by Ariana Tobin, Justin Elliott, and Meg Marco
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