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July 28, 2021
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Watsco is eager to buy family-owned distribution companies following its acquisitions of Temperature Equipment and Acme Refrigeration earlier this year. The HVAC and refrigeration distributor is careful to preserve the businesses it acquires, says CEO Albert Nahmad.
Full Story: Modern Distribution Management (tiered subscription model) (7/26) 
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ADI has maintained inventory levels amid the pandemic through its demand planning team's hard work, along with close contact with suppliers and carriers, says Bob Appleby, vice president and general manager of ADI North America. The distributor has also upgraded its e-commerce platform and offered educational events about in-demand technology, Appleby says.
Full Story: Residential Systems (7/26) 
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Sales Should Not Be Responsible for Revenue
Salespeople will hate this. If you make sales responsible for revenue, you will handicap the growth of your organization. For your organization to grow, operations should be responsible for revenue and your sales department should focus only on new business. This article and free book explains why.
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Operations and Technology
Manufacturing and construction buyers are most likely to use search engines for online shopping, followed by manufacturer websites and distributor websites, according to a Distribution Strategy Group study. "We think this shows -- again -- that distributors have to figure out their e-commerce strategies and invest in solutions that meet customer needs," research leader Dean Mueller said.
Full Story: Distribution Strategy Group (7/27) 
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Union Pacific and BNSF Railway have been metering rail cargo service between their Chicago-area hubs and West Coast ports, slowing cargo into the city and creating a supply chain bottleneck on top of container shortages and tight capacity.
Full Story: The Wall Street Journal (7/23) 
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Protect Your Team From Extreme Heat And Save Big
Extreme heat is no joke. It causes employee discomfort, unsafe working conditions, and decreased productivity. From now through August 13, you can save up to $3,000 when you bundle the superior airflow of industrial overhead fans with an evaporative cooler from Big Ass Fans. Learn More
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Sales and Marketing
Sales training has value beyond financial rewards by improving employee satisfaction and retention, especially when "tailored to your industry and unique challenges, centered around a buyer-first approach, and easy to put into practice on day one," writes Julie Thomas, president and CEO of ValueSelling Associates.
Full Story: Selling Power (free registration) (7/20) 
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Colm O'Regan explains how marketers can repurpose a single webinar into a content series spanning a white paper, blogs, email newsletters, articles and social posts. O'Regan's tips include uploading slides to SlideShare, transcribing audio and posting snippets on LinkedIn and Twitter.
Full Story: MarketingProfs (free registration) (7/22) 
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The New Holiday Retail Planning Guide
With new tips and strategies from leading industry experts, data-rich insights, and a finger on the pulse of changing consumer behaviors, this guide has everything you need to plan for the holiday 2021 shopping season. Get the guide
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The Business Leader
Toxic co-workers and managers are all too common, and bosses have a responsibility to call out and correct such behavior in whatever form it appears, says columnist and author Peter Economy. If you realize you're the problem, "acknowledge your bad behavior, try to minimize it in the future, and move on with your life," Economy says.
Full Story: Skip Prichard Leadership Insights (7/21) 
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NAW Insider
Amazon Survey: B2B Procurement's No. 1 Goal in 2021 is Increasing Efficiency
(NAW)
According to Benj Cohen, entrepreneur of artificial intelligence technology and third-generation distributor "The pandemic brought with it a rise in digital B2B purchasing. Boundaries were broken down and expectations were removed as businesses began making purchases like consumers: quickly and conveniently from their home computers." Read his post.
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Through the education alliance between the NAW Institute for Distribution Excellence and Texas A&M University's Industrial Distribution Program, NAW offers this cutting-edge educational program that is customized to distributors. Learn more.
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B2B Credit Card Acceptance Costs Rise Again
(NAW)
Rate tier changes and new fee increases are the biggest in a decade to costs U.S. businesses pay to accept credit cards. Understanding the fees your business pays has never been more important. Learn how in the B2B A/R Update "Card Brands Make Good on Interchange Fee Increases for B2B Card-Not-Present Transactions."
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