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What people are saying
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The Consumer Action and Verizon robocall briefing was very organized and informative. I learned a lot of useful information that I can share with my clients and utilize myself. - Alex Whisnant, Housing Counselor, Central American Resource Center |
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Did you know?
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Facial recognition surveillance programs identify the wrong person up to 98 percent of the time. These errors have real-world impacts, including harassment, wrongful imprisonment and deportation. More and more, police and government agencies (not to mention retailers attempting to identify shoplifters) are using this invasive technology to monitor us everywhere we go, target vulnerable populations for arrest, and deport immigrant families. Facial recognition has been found to be inaccurate and to systematically misidentify women and people of color, putting them at higher risk of being falsely imprisoned or worse. Consumer Action has joined nearly 30 organizations in a grassroots effort to convince lawmakers to ban law enforcement use of facial recognition. Join us! |
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Coalition Efforts: Vehicle data, robocalls and mortgage standards
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Consumer Action often joins its allies in letters, comments and complaints calling for change, standing up for consumer rights, supporting or opposing proposed laws and objecting to corporate misbehavior, among other activities. We collect these in the Coalition Efforts section of our website. Each month in the INSIDER we highlight some recent activities. Read more... |
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CFPB Watch: Financial innovation versus consumer protection
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In this regular feature, we detail recent actions taken by the Consumer Financial Protection Bureau (CFPB). This month, we report on how its financial innovation policy competes with consumer protection, highlight its new disaster guide for those with reverse mortgages, and summarize its review of the credit card market. Read more... |
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About Consumer Action
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Consumer Action has been a champion of underrepresented consumers nationwide since 1971. A non-profit 501(c)(3) organization, Consumer Action focuses on consumer education that empowers low- and moderate-income and limited-English-speaking consumers to financially prosper. It also advocates for consumers in the media and before lawmakers to advance consumer rights and promote industry-wide change.
By providing consumer education materials in multiple languages, a free national hotline, a comprehensive website (www.consumer-action.org) and annual surveys of financial and consumer services, Consumer Action helps consumers assert their rights in the marketplace and make financially savvy choices. Nearly 7,000 community and grassroots organizations benefit annually from its extensive outreach programs, training materials and support. |
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Last month, Verizon and Consumer Action hosted a Washington, D.C., briefing for consumer groups on how to help their clients avoid becoming victims of robocallers (who are often scammers) and how to fight back against the obnoxious and illegal intrusions. 
A Florida man contacted our hotline to ask for ideas on how to get his landlord to return his security deposit after he moved out of the rental unit. 
