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OPINION | JOAN VENNOCHI
For Charlie Baker, ‘sorry’ is the hardest word
The botched implementation of the glitch-ridden website designed to connect Massachusetts residents to COVID-19 vaccine appointments instead left thousands in health care limbo. Governor Charlie Baker said his “hair is on fire” about the debacle, but he hasn’t really taken ownership of it.

For Baker, “sorry” is the hardest word. Three other words that he doesn’t like to say: “That’s on me.”

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