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Why didn’t the Massachusetts vaccine website work better?
Massachusetts is a global leader in heavy-duty technology fields such as robotics and artificial intelligence, yet the state government continues to have a nightmarish time running a simple website to let residents easily book COVID-19 vaccine appointments.

The latest and most spectacular failure occurred Thursday morning, when the state’s main vaccine scheduling site repeatedly crashed under heavy traffic from thousands of newly eligible residents chasing the few available appointments. It resumed service later in the day.

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