Casework Highlight
A constituent contacted our office because she had received a letter from the Internal Revenue Service that a check had been mailed out to her from her deceased mother's estate. However, the check was never received. We submitted an inquiry on her behalf, and after providing the necessary documents, the check was released to the constituent.
Coronavirus Casework Highlight
A constituent contacted our office because she was trying to file her weekly certifications for unemployment but was unable to access her portal. We asked the Arizona Department of Economic Security (DES) if they could have an adjudicator contact the constituent. DES said that the constituent’s phone number was not accurate, however, we confirmed that her phone number on record was correct. We sent another request to DES and asked that they help walk her through the portal. The constituent was contacted, the errors on her portal were fixed so that she could file her weekly claims, and her money was auto deposited into her account.
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