Starting salary is ?19,698 rising to ?20,493 on first year anniversary, subject to satisfactory completion of a probation period.?Please ensure you read our Terms and Conditions Information which includes advice on pay, annual leave and house of working.?
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We?ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you?ve been waiting for? Read on to find out more?
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Nottingham City Council is known for inclusivity and innovation, and we are continually working around the clock to deliver services for Nottingham?s citizens, visitors and investors.
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Our aspiration is to make Nottingham a Great City, but to do this we need to be a Great Council, provide Great Services and recruit and develop a Great Workforce.
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We will value your contributions, promote flexible and modern ways of working, will double your monthly pension contributions, offer a very generous 25-32 days holiday package each year (exclusive of public bank holidays and dependent on length of service) and give you the option to purchase up to 28 days additional holiday tax-free!
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Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.
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We particularly want to hear from you if you are from the Black, Asian and Minority Ethnic community, identify within the Lesbian, Gay, Bisexual and Transgender community (LGBT) and if you are Disabled - these groups of people are underrepresented in our workforce, and we?d like to reflect our local population more through our recruitment processes.
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We have always been open to flexible working and the COVID-19 pandemic provided us with some new options to work in a completely different way. We welcome a conversation about flexible working at the point of interview.

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We are looking for highly customer-orientated individuals to join our team.? The successful candidates should demonstrate that they have excellent written and verbal communication skills, are able to learn a subject from a position of zero knowledge and have a detailed knowledge of computer systems. In addition strong motivational skills to ensure that personal deadlines are met, working with minimum supervision and being an active team member are important.

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The successful candidates will be dealing with enquiries over the telephone and in writing with regards to Penalty Charge Notices/Fixed Penalty Notices therefore, being able to interrogate records and give accurate information is paramount. As this is a front-line service, you should have excellent customer services skills and be able to deal with irate customers in a calm, tactful, diplomatic and logical manner. ?
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If you feel that, you have the necessary skills and experience we would look forward to hearing from you. For more information, please view the Job Description and Person Specification which are attached further down on this page.

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For informal enquiries please contact?recruiting Manager Tanya Wesson,?Tel:?01158761966?Email:?[email protected]
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For more information, please view the Job Description and Person Specification which are attached further down on this page.
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Useful information for Applicants
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Please ensure you read our Terms and Conditions information, which includes advice on pay, annual leave and hours of working, and our Total Rewards Package, which includes information on some of the great benefits when working for Nottingham City Council.
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This post is covered by the statutory duty under Part 7 of the Immigration Act (2016) (English Language Requirement for public sector workers) and therefore the ability to speak fluent English, as detailed in the job description and person specification, is an essential requirement for the role.

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Nottingham City Council are committed to equality, diversity and inclusion and we are striving to have a reflective workforce of the citizens we serve. As a result of our commitment, we anonymise all applications to remove the risk of unconscious bias. The application process will capture your personal details (including your name) and these details will only be made visible to recruiting managers once the shortlisting stage has been completed.
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If you have any technical issues completing your application form please contact [email protected]