How fast food chains failed to protect workers from COVID-19
McDonald’s is the nation’s largest fast food restaurant chain and has claimed that it’s an industry leader when it comes to COVID-19 precautions. But complaints filed by McDonald’s employees in 37 states tell a different story. In his new investigation, reporter Lance Williams found complaints that workers were left without masks, with no time to wash their hands and with no way to social distance in crowded kitchens. At one outlet, workers said there weren’t enough masks, so managers told them to improvise, offering up a box of dog diapers somebody had left at the store.
California Assemblywoman Lorena Gonzalez, D-San Diego, introduced a bill this month that aims to crack down on fast food companies that flout COVID-19 safety guidelines.
Can you tell me a little bit about the data behind this story?
Lance Williams: Yeah, the data we obtained for this story was a set of about 1,600 complaints filed around the country to OSHA (Occupational Safety and Health Administration) offices concerning COVID in workplaces. We wound up focusing on McDonald's because they're the dominant player in fast food America. They also had the most complaints, as you'd expect. Their percentage of complaints was around 20%, which is equal to their market share.
What did you do once you had that complaint data?
Williams: I started fishing around for other data sources. It turned out that in Colorado, New Mexico and Oregon, the state health departments publish data on COVID in workplaces. Many states didn't. So we used those. We also had some lawsuits. And then finally, there were news accounts around the country. Especially in small towns, if the local McDonald's closes for COVID, that gets a story in the paper. So that was yet another data source.
But you really felt you're looking through a glass darkly, as they say in literature. I interviewed a franchise holder in Tampa, Florida, who owns a couple dozen McDonald’s. In passing, he said that he had 100 people who had worked for him get COVID. None of that was reflected in any complaints I saw.
Are there any interesting details or observations that didn't make it into the story?
Williams: I was struck by just how dedicated employees these folks were. Despite everything, they seem to work really hard and want to work. Workers did a strike at this McDonald's on Telegraph Avenue in Oakland, California, in October. They rolled in there and used their cars to block the drive-thru lanes and then give speeches and stuff. But meanwhile, they had their kids paint on the asphalt and what they painted, in Spanish, said, “We want more hours to work.” After all this: “We want more hours.”
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By the Numbers: Fast food and COVID-19
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McDonald’s is the nation’s largest fast food restaurant chain with 14,000 stores around the country.
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When Service Employees International Union officials surveyed McDonald’s workers in April, more than 90% of respondents said they had trouble getting masks, and 1 in 5 reported working while sick, either because they lacked paid sick leave or were afraid of being penalized for not showing up.
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On-site investigations of fast food restaurants’ COVID-19 measures have been rare. According to OSHA records, in response to 1,600 COVID-19 complaints, inspectors have visited only 56 fast food outlets.
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